Inside Sales & Customer Service — Growth, Rewards & Impact

Consolidated Electrical Distributors; Hickory (NC); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Profit Sharing

Medical Insurance

Dental & Vision

Job summary

Consolidated Electrical Distributors is seeking an Inside Sales and Customer Service professional who prioritizes the customer. You will help contractors to manufacturers obtain tools, support, and solutions, growing with a collaborative team that values initiative.

Experience in the electrical field is a plus, but attitude and a willingness to learn matter most. You’ll report to the Profit Center Manager and work in a professional office/warehouse setting.

Qualifications

• Must have communication proficiency.
• Customer/vendor focus is essential.
• Personal effectiveness/credibility is required.
• Technical capacity to understand products and processes.
• Strong teamwork and collaboration.
• Detail-oriented with accurate record-keeping.
• Flexible approach to changing priorities.
• A 'Customer First' mindset to help customers succeed.
• Preferred: Bachelor’s degree or equivalent experience.
• Two years of experience in the electrical industry or similar field.

Responsibilities

• Provide outstanding service to new and existing customers (phone, email, and in person).
• Accurately write and manage customer orders, following sales policies.
• Maintain and strengthen existing customer relationships.
• Proactively meet or exceed monthly sales goals; collaborate with outside sales and other departments to serve customer needs.
• Offer ideas to improve processes and service.
• Follow up on quotes, orders, and materials in a timely manner.
• Stay up to date on new products and services we offer.

Skills

Communication Proficiency

Customer Focus

Teamwork

Detail-Oriented

Flexibility

Customer First Mindset

Technical Capacity

Personal Effectiveness/Credibility

Problem Solving

Local Market Knowledge

Education

Bachelor’s degree in a technical or business discipline

Tools

Microsoft Office

Job description

Consolidated Electrical Distributors is seeking an Inside Sales and Customer Service professional who prioritizes the customer. You will help contractors to manufacturers obtain tools, support, and solutions, growing with a collaborative team that values initiative.

Experience in the electrical field is a plus, but attitude and a willingness to learn matter most. You’ll report to the Profit Center Manager and work in a professional office/warehouse setting.