Inside Sales & Customer Operations Specialist

Welser-Profile-North-America; Valley City (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Vision insurance

Wellness program

Disability insurance

401k with company match

Paid Time Off

Tuition reimbursement

Job summary

Welser Profile North America in Valley City, OH, is seeking a detail‑oriented customer service coordinator to manage orders, confirm details, track status, and coordinate changes with shipping providers.

You will maintain pricing structures, set up and manage customer accounts in SAP, support production planning, and act as a liaison among customers, suppliers, and internal teams to improve processes and service quality.

Qualifications

• High school diploma or GED required.
• 3-5 years related experience required.
• SAP experience preferred.
• Excellent verbal and written communication skills.
• Excellent teamwork and collaboration skills.

Responsibilities

• Serve as primary customer contact: manage orders, confirm details, track status, coordinate changes, and interface with shipping providers.
• Maintain pricing structures, including price list creation and updates.
• Set up and manage customer accounts, offers, and orders in SAP; update customer portals as required.
• Process order modifications, customer requests, insurance applications, alternative payments, and credits/debits.
• Coordinate new and existing customer inquiries with technical teams and submit complete inquiry documentation.
• Support production and material planning with scheduling, inventory tracking, and delivery coordination.
• Develop and manage production and shipping schedules for key customers based on forecasts.
• Liaise between customers, suppliers, and internal departments, including quality and engineering coordination.
• Monitor and communicate market updates; support sales leadership and cross-functional initiatives.
• Manage trade show coordination and follow-up activities.
• Identify operational issues and recommend process improvements.
• Record and manage customer complaints within the quality system.
• Maintain accurate communication using company tools and foster strong customer relationships aligned with company values.

Skills

Verbal communication

Written communication

Teamwork

Negotiation

Reading blueprints

Inventory control

MRP systems awareness

Microsoft Office

ERP systems

Education

High school diploma or GED

Tools

SAP

MS Office

ERP

Job description

Welser Profile North America in Valley City, OH, is seeking a detail‑oriented customer service coordinator to manage orders, confirm details, track status, and coordinate changes with shipping providers.

You will maintain pricing structures, set up and manage customer accounts in SAP, support production planning, and act as a liaison among customers, suppliers, and internal teams to improve processes and service quality.