Inside Sales Representative

Welser-Profile-North-America; Valley City (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Vision insurance

Wellness program

Disability insurance

401k with company match

Paid Time Off

Tuition reimbursement

Job summary

Welser Profile North America in Valley City, OH, is seeking a detail‑oriented customer service coordinator to manage orders, confirm details, track status, and coordinate changes with shipping providers.

You will maintain pricing structures, set up and manage customer accounts in SAP, support production planning, and act as a liaison among customers, suppliers, and internal teams to improve processes and service quality.

Qualifications

• High school diploma or GED required.
• 3-5 years related experience required.
• SAP experience preferred.
• Excellent verbal and written communication skills.
• Excellent teamwork and collaboration skills.

Responsibilities

• Serve as primary customer contact: manage orders, confirm details, track status, coordinate changes, and interface with shipping providers.
• Maintain pricing structures, including price list creation and updates.
• Set up and manage customer accounts, offers, and orders in SAP; update customer portals as required.
• Process order modifications, customer requests, insurance applications, alternative payments, and credits/debits.
• Coordinate new and existing customer inquiries with technical teams and submit complete inquiry documentation.
• Support production and material planning with scheduling, inventory tracking, and delivery coordination.
• Develop and manage production and shipping schedules for key customers based on forecasts.
• Liaise between customers, suppliers, and internal departments, including quality and engineering coordination.
• Monitor and communicate market updates; support sales leadership and cross-functional initiatives.
• Manage trade show coordination and follow-up activities.
• Identify operational issues and recommend process improvements.
• Record and manage customer complaints within the quality system.
• Maintain accurate communication using company tools and foster strong customer relationships aligned with company values.

Skills

Verbal communication

Written communication

Teamwork

Negotiation

Reading blueprints

Inventory control

MRP systems awareness

Microsoft Office

ERP systems

Education

High school diploma or GED

Tools

SAP

MS Office

ERP

Job description

Welser Profile North America
615 Liverpool Drive
Valley City, OH 44280, USA

Description

• Serve as primary customer contact: manage orders, confirm details, track status, coordinate changes, and interface with shipping providers.
• Maintain pricing structures, including price list creation and updates.
• Set up and manage customer accounts, offers, and orders in SAP; update customer portals as required.
• Process order modifications, customer requests, insurance applications, alternative payments, and credits/debits.
• Coordinate new and existing customer inquiries with technical teams and submit complete inquiry documentation.
• Support production and material planning with scheduling, inventory tracking, and delivery coordination.
• Develop and manage production and shipping schedules for key customers based on forecasts.
• Act as liaison between customers, suppliers, and internal departments, including quality and engineering coordination.
• Monitor and communicate market updates; support sales leadership and cross-functional initiatives.
• Manage trade show coordination and follow-up activities.
• Identify operational issues and recommend process improvements.
• Record and manage customer complaints within the quality system.
• Maintain accurate communication using company tools and foster strong customer relationships aligned with company values.

Education/Experience

• High school diploma or GED required.
• 3-5 years related experience required.
• SAP experience preferred.
• Excellent verbal and written communication skills and the ability to resolve conflicting interests.
• Excellent teamwork and collaboration skills.

Required Skills

• Excellent verbal and written communication skills and the ability to resolve conflicting interests.
• Excellent teamwork and collaboration skills.
• Knowledge of supplier negotiation.
• Ability to read blue prints.
• Thorough understanding of manufacturing and supply chain operations and the relationship MRP systems have to that operation.
• Proficient in inventory control.
• Knowledge of Microsoft Office, ERP and other related software applications.

Physical Requirements

The employee must regularly lift and /or move up to 10 pounds regularly and 20 pounds occasionally. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands or fingers to handle, feel, reach, and grasp. The employee is occasionally required to balance and stoop, kneel, or crouch.

What You’ll Receive

You’ll get a competitive salary and a comprehensive benefits plan that includes medical (including a zero employee premium option), dental, life, vision, wellness program, disability, 401k with company match, Paid Time Off, and tuition reimbursement.

Learning & Development: With our long history, there are many resources for learning and growth in a global environment.

Diverse & Inclusive Culture: We pride ourselves on being an exceptional place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

We believe a diverse workforce is a key driver of success for our business. We are proud to be an equal opportunity employer. All qualified applicants of Welser Profile are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.