Customer Success & Projects Specialist – SAP & Teamwork

Valgroup Co; Findlay (OH); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Compensation based on skills and经验

Generous paid time off

Group medical, dental, and vision 4000

401K retirement with 100% match

FREE telehealth, life, disability, and

Training and advancement opportunities

Great company values

Job summary

Valgroup is hiring a Customer Service Specialist in Findlay, Ohio. In this role you will join our team to support customers and coordinate cross-functional projects, ensuring timely order processing and accurate communications.

You will learn our manufacturing cycles, products, and services, manage phone and email inquiries, and contribute to continuous improvement. A 2-year degree or equivalent experience is preferred, and SAP experience is a plus.

Qualifications

• Excellent communication and negotiation abilities required.
• Attention to detail, solution-focused, and critical thinking.
• Experience with SAP is preferred.

Responsibilities

• Lead and manage projects in cross-functional teams.
• Process customer orders accurately and promptly.
• Learn manufacturing production cycles, customers, products, and services.
• Handle phone and email communications with customers.

Skills

Excellent communication

Negotiation skills

Microsoft Office

Customer service experience

Education

Two-year degree or equivalent experience in customer service

Tools

SAP

Job description

Valgroup is hiring a Customer Service Specialist in Findlay, Ohio. In this role you will join our team to support customers and coordinate cross-functional projects, ensuring timely order processing and accurate communications.

You will learn our manufacturing cycles, products, and services, manage phone and email inquiries, and contribute to continuous improvement. A 2-year degree or equivalent experience is preferred, and SAP experience is a plus.