Inside Sales Coordinator

UFP Industries, Inc; Union City (GA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid vacation and holidays

Employee stock purchase program

Wellness programs

Job summary

UFP Industries, Inc. in Union City, GA is seeking an Inside Sales Coordinator to support customers and account managers. You will maintain regular communication, troubleshoot issues, and manage international orders to ensure smooth processing and exceptional service.

The role requires high school diploma, 2+ years in customer service, strong communication, and proficiency with Excel, Word and Outlook. Spanish speaking is required to support our diverse customer base.

Qualifications

• Minimum of high school graduate.
• 2+ years of experience, preferably in customer service.
• Proficiency with MS Office suite (Excel, Word, Outlook).
• Strong written and verbal communication skills.

Responsibilities

• Maintains frequent communication with customers to ensure satisfaction.
• Handles basic issues and refers complex ones to higher staff.
• Manages sales orders from existing customers via email and phone.
• Corresponds regularly with customers and coordinates with account managers.
• Delivers international documentation and ensures data accuracy for quotes and orders.
• Collaborates with sales, logistics and purchasing to support orders.

Skills

Customer service

Communication skills

Multitasking

Detail oriented

Spanish speaking

Data entry

Education

High school diploma

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Job Summary

The Inside Sales Coordinator is responsible for providing support to customers and account managers by maintaining frequent communication with both and by helping troubleshoot problems and managing international orders. This sales support role is the vital link between our customers and our internal teams. The essential role is to ensure smooth communication, accurate order processing, and exceptional service delivery.Works under direct supervision; a certain degree of creativity and latitude is required; relays on pre-established guidelines to perform the functions of the job.

Principle Duties and Responsibilities

• Maintains frequent communication with customer base and gathers information to ensure their satisfaction
• Handles basic issues and problems and refers more complex issues to higher-level staff
• Manages sales orders from existing customers via email and phone
• Corresponds regularly with customers
• Works with account managers to comply with customer requests and to solve customer problems
• Works with all internal teams to successfully deliver international documentation for all orders
• Maintains positive relationships with customers and internal teams
• Works with Account Managers to enhance sales programs
• Ensures accuracy in data entry for quotes and orders
• Collaborates across departments including sales, logistics and purchasing
• Prepares various reports and correspondence as required
• Contributes to team success by meeting individual goals and supporting team objectives
• Performs other duties as required

Qualifications

• Minimum of high school graduate
• 2 years+ of experience, preferably in customer service
• Possesses beginning to working knowledge of subject matter
• Working knowledge and proficiency in the use of computer and business-related software, including Microsoft applications (Excel, Word and Outlook)
• Working knowledge of various office equipment (computer, scanner, etc)
• Strong written and verbal communication skills
• Excellent organizational skills and attention to detail
• Ability to multitask and work independently in a fast-paced setting
• Spanish speaking required

• Medical, dental, and vision insurance
• Health savings account with company contribution
• Basic and voluntary life and insurance and disability insurance
• 401(k) with company match
• Paid vacation and holidays
• Employee stock purchase program
• Wellness programs and more

The Company is an Equal Opportunity Employer.