Inside Sales Coordinator

UFP Industries, Inc.; Union City (GA); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Health savings account with company

Life and disability insurance

401(k) with company match

Paid vacation and holidays

Employee stock purchase program

Wellness programs

Job summary

UFP Industries, Inc. is seeking an Inside Sales Coordinator in Union City, GA to support customers and account managers. You will help troubleshoot issues, manage international orders, and ensure accurate order processing and timely communication.

The role requires a high school diploma and 2+ years in customer service, with proficiency in MS Office and strong communication skills. Spanish language ability is required to support a diverse customer base.

Qualifications

• High school diploma required; associates or related coursework a plus.
• 2+ years of customer service or sales support experience.
• Experience with order processing and data entry.
• Strong written and verbal communication skills.
• Spanish language ability required.
• Proficiency with MS Office suite.

Responsibilities

• Maintain frequent communication with customers and account managers.
• Handle basic issues and escalate complex ones.
• Process sales orders via email and phone.
• Collaborate with sales, logistics, and purchasing to fulfill orders.
• Prepare reports and correspondence as required.
• Ensure accuracy of quotes and orders.
• Support team achieve goals.

Skills

Customer service

Communication skills

Multitasking

Spanish speaking

Order processing

Problem solving

Data entry

Team collaboration

Education

High school diploma

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

## Inside Sales CoordinatorApply: Union City, GA: Miami, FL: Full time: Posted Today: R22720**Job Summary**The Inside Sales Coordinator is responsible for providing support to customers and account managers by maintaining frequent communication with both and by helping troubleshoot problems and managing international orders. This sales support role is the vital link between our customers and our internal teams. The essential role is to ensure smooth communication, accurate order processing, and exceptional service delivery.Works under direct supervision; a certain degree of creativity and latitude is required; relays on pre-established guidelines to perform the functions of the job. **Principle Duties and Responsibilities*** Maintains frequent communication with customer base and gathers information to ensure their satisfaction* Handles basic issues and problems and refers more complex issues to higher-level staff* Manages sales orders from existing customers via email and phone* Corresponds regularly with customers* Works with account managers to comply with customer requests and to solve customer problems* Works with all internal teams to successfully deliver international documentation for all orders* Maintains positive relationships with customers and internal teams* Works with Account Managers to enhance sales programs* Ensures accuracy in data entry for quotes and orders* Collaborates across departments including sales, logistics and purchasing* Prepares various reports and correspondence as required* Contributes to team success by meeting individual goals and supporting team objectives* Performs other duties as required **Qualifications*** Minimum of high school graduate* 2 years+ of experience, preferably in customer service* Possesses beginning to working knowledge of subject matter* Working knowledge and proficiency in the use of computer and business-related software, including Microsoft applications (Excel, Word and Outlook)* Working knowledge of various office equipment (computer, scanner, etc)* Strong written and verbal communication skills* Excellent organizational skills and attention to detail* Ability to multitask and work independently in a fast-paced setting* Spanish speaking required### * ## **Medical, dental, and vision insurance*** ## **Health savings account with company contribution*** ## **Basic and voluntary life and insurance and disability insurance*** ## **401(k) with company match*** ## **Paid vacation and holidays*** ## **Employee stock purchase program*** ## **Wellness programs and more***The Company is an Equal Opportunity Employer.*