Customer Service/Inside Sales Representative

Mueller Roofing Distribtors; Columbus (OH); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Company Paid Holidays

Health Insurance

401(K) with a Generous Company Match

Job summary

A leading roofing distributor in Columbus, Ohio is seeking a Customer Service/Inside Sales Representative to greet customers, assist with product selections, and manage sales orders. Responsibilities include enhancing customer relationships, processing orders, and supporting outside sales. Candidates must be authorized to work in the US and possess excellent communication skills. A background check and drug test are required for employment. Benefits include health insurance, paid time off, and a 401(K) plan with company match.

Qualifications

• Authorized to work in the US without sponsorship.
• Ability to pass a criminal background check.
• Excellent communication and interpersonal skills.

Responsibilities

• Greet customers through various communication channels.
• Market products via telephone and digital communication.
• Develop and maintain relationships with customer accounts.

Skills

Customer service skills

Multi-tasking

Communication

Interpersonal skills

Bilingual in Spanish

Job description

Customer Service/Inside Sales Representative

Customer Service/Inside Sales Representatives greet customers and assist them in selecting products to purchase, sells products and services, quotes jobs and projects as requested, ensures deliveries get scheduled, processes orders & special orders as needed, and supports outside sales and the company in all selling/customer related activities.

Essential Duties and Responsibilities

• Welcome and greet customers through various communication channels.
• Market product offerings and events through telephone and digital communication.
• Enhance and maintain sales and relationships with existing customer accounts. Develop relationships with and gain sales with new and current customers. Strong customer service skills.
• Assess customer needs and offer appropriate products and solutions.
• Answer telephone for sales department, quote prices and prepare sales orders.
• Use company computer applications.
• Work with outside sales representatives to keep customer account activities up to date, and investigate and resolve customer problems.
• Support the outside sales team and perform various administrative tasks such as price quotes, orders, returns, and billing inquiries.
• Show effective time management and detail orientation.
• Be a team player with willingness to learn and adapt to new situations.

Qualifications

• Authorized to work for any employer in the US without sponsorship for any length of time.
• Ability to pass a criminal background check and pre-employment drug test.
• Excellent multi-tasking, communication, and interpersonal skills.
• Bilingual in Spanish is a plus.

Benefits

• Paid Time Off
• Company Paid Holidays
• Health Insurance
• Prescription Drug Coverage
• Vision Insurance
• Flex Spending Account
• Company Paid Life Insurance
• Optional Group Life and Disability
• 401(K) with a Generous Company Match
• Flexible Spending Accounts (FSA) – Medical and Dependent Care