Inside Sales & Client Success Manager

AlphaGraphics - US471; Denton (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

AlphaGraphics is seeking an Account Manager to grow inside sales and support the Account Executive. You will manage customer accounts, provide strong service, and help upsell while maintaining a positive client experience across projects.

Key responsibilities include maintaining pricing, handling proofs, communicating production status, and using MIS tools to estimate and quote jobs. Strong communication and organizational skills are required.

Qualifications

• Account Management experience is preferred but not required.
• Knowledge of printing and prepress requirements a plus.
• Possesses a solid knowledge of MIS systems and order entry processes.
• Handles all communications with customers in a professional and respectful manner.
• Strong analytical skills (break projects into steps or sets).
• Excellent writing and verbal skills.
• Professional appearance and decorum.
• Strong organizational and time-management skills.

Responsibilities

• Increase the center’s inside sales and support the Account Executive as needed.
• Draw in new customers and contacts and maintain center accounts.
• Expand penetration into existing accounts and create a positive client experience.
• Consult with customers to help them make decisions; upsell and cross-sell when opportunities arise.
• Keep customers informed on job progress through production and review proofs.
• Routinely resolve customer inquiries and manage pricing and quotes.

Skills

Inside sales

CRM tools

Communication

MS Excel

Tools

MIS systems

Order entry software

Job description

AlphaGraphics is seeking an Account Manager to grow inside sales and support the Account Executive. You will manage customer accounts, provide strong service, and help upsell while maintaining a positive client experience across projects.

Key responsibilities include maintaining pricing, handling proofs, communicating production status, and using MIS tools to estimate and quote jobs. Strong communication and organizational skills are required.