Account Manager

Alphagraphicsfranchise; Town of Texas (WI); On-site; USD 45,000 - 70,000; Full time

Job summary

AlphaGraphics is seeking an Account Manager to drive inside sales and support the Account Executive. You will grow the center's sales, draw in new customers, maintain accounts, and create a positive client experience throughout the production and proofing process.

Responsibilities include upselling, managing customer communications, and using MIS tools and CRM to estimate projects and track orders. Prior account-management experience is preferred, with strong writing and verbal communication

Qualifications

• Experience in account management or inside sales is preferred.
• Strong written and verbal communication skills.
• Professional appearance and customer-focused mindset.
• Familiarity with MIS systems and order-entry processes.
• Proficiency with CRM tools and production workflows.

Responsibilities

• Increase center sales and support Account Executive as needed.
• Maintain center accounts and expand penetration into existing accounts.
• Provide excellent customer experience and upsell/cross-sell when opportunities arise.
• Coordinate job estimates, pricing accuracy, and timely proofs review.
• Communicate job progress to customers and manage inquiries effectively.
• Utilize MIS tools to create and estimate customer projects.

Skills

Account management

Analytical skills

Written and verbal communication

Professional appearance

Tools

CRM tools

Adobe/Canva basics

Job description

As an Account Manager at AlphaGraphics, your primary role will be to increase the center’s inside sales and support the Account Executive as needed. This responsibility should always focus on increasing the center’s sales, drawing in new customers and contacts, maintaining center accounts, expanding our penetration into existing accounts, and creating a positive experience for our clients.

Account Manager Responsibilities

• Has a thorough knowledge of all AlphaGraphics products and services, production processes, capabilities, and pricing
• Maintains a professional appearance
• Ensure all clients have a positive customer experience
• Can easily provide customers with the benefits they will experience when using our products and services (might be duplicated below in the value-added area)
• Consults with customers to help them make decisions; upsells and cross-sells when there are opportunities
• Captures customer's specifics using “Job Analysis” questions
• Asks probing questions
• Reviews customer's proofs, manages the proofing process, and calls customers when jobs are ready for pick up
• Creates job estimates that are prepared in a timely manner, professionally presented and carefully reviewed for job pricing and accuracy
• Routinely resolves customer inquiries and complaints
• Displays necessary mastery of MIS tools to create and estimate customer projects effectively.
• Maintains current pricing strategies and customer billing procedures

An AlphaGraphics Account Manager performs all business development functions related to Inside Sales, including the following:

• Assists in updating the mailing list database
• Assists sales rep functions and inside production when requested
• Follows up and manages Inbound Leads
• Follows up on targeted direct mail or local Shop mailings
• Keep customers informed regarding their job’s progress through the production process
• Shows proficiency in regular use of CRM tools
• Effectively manages all communication methods currently available to them to respond timely to customer inquiries
• Adobe applications or Canva basic knowledge preferable.

Account Manager Qualifications

• Account Management experience is preferred but not required
• Knowledge of printing and prepress requirements a plus
• Possesses a solid knowledge of MIS systems and order entry processes
• Handles all communications with customers in a professional and respectful manner
• Strong analytical skills (break projects into steps or sets)
• Excellent writing and verbal skills
• Professional appearance and decorum
• Strong organizational and time-management skills