Inside Sales Associate - Customer-Driven, Growth & Benefits

SCP Distributors; Jacksonville (FL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Rx with F

Wellness programs

401(k) with company match

PTO & 8 holidays

Life Insurance and LT Disability

Paid Parental Leave

Tuition education programs

Bonus programs

Employee Stock Purchase Plan

Employee discounts

Job summary

POOLCORP, a leading pool supply distributor, seeks an Inside Sales Associate in Jacksonville, FL. You will assist customers at the counter and over the phone, process orders, and support showroom and basic warehouse tasks to ensure a smooth sales experience.

You will build strong customer relationships, recommend products based on needs, and participate in warranty handling and deliveries with a team-focused mindset.

Qualifications

• Must be 18 years of age or older.
• Excellent customer service attitude and comfortable interacting directly with customers for most of the day.
• Strong computer skills, including the ability to use basic computer systems and MS Office.
• Ability to safely move products weighing up to 100 lbs. using equipment such as a dolly.
• Preferred: High school diploma or GED, 1+ years of related inside sales experience, Familiarity with pool supplies, parts, chemicals, or pool construction/maintenance.

Responsibilities

• Assists walk-in and phone customers with product questions, orders, and service needs.
• Accurately enters sales orders, generates invoices, and processes payments or credit authorizations according to company policy.
• Recommend products and solutions based on customer needs and product availability.
• Evaluates and determines disposition of warranty items handled at the counter, as prescribed by the manufacturer's warranty policy and customer needs.
• Provides an estimated date of delivery to the customer based on knowledge of the vendor's production and delivery schedules.
• Pulls, stages, and distributes customer orders efficiently, including occasional use of an RF scanner.
• Restocks and replenishes showroom merchandise to maintain product availability and presentation.
• Cross-trains in receiving, shipping, and general warehouse duties to support overall branch operations.

Skills

Customer service

Computer skills

MS Office

RF scanner

Education

High school diploma or GED

Tools

RF scanner

Job description

POOLCORP, a leading pool supply distributor, seeks an Inside Sales Associate in Jacksonville, FL. You will assist customers at the counter and over the phone, process orders, and support showroom and basic warehouse tasks to ensure a smooth sales experience.

You will build strong customer relationships, recommend products based on needs, and participate in warranty handling and deliveries with a team-focused mindset.