Customer-Facing Inside Sales Specialist

SCP Distributors; Tampa (FL); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

PTO & holidays

Life insurance

Parental leave

Tuition education programs

Bonus programs

Stock purchase plan

Employee discounts

Job summary

POOLCORP, the world's leading distributor of outdoor living products, seeks an Inside Sales Associate to assist customers at the counter and by phone, answer product questions, process orders, and help ensure a smooth sales and pickup experience. You will build strong relationships with customers and support showroom and basic warehouse operations.

This role suits someone who enjoys helping customers, learning products, and working in a hands-on team environment.

Qualifications

• 18 years of age or older.
• Excellent customer service attitude and ability to interact with customers most of the day.
• Strong computer skills, including MS Office.
• Ability to safely move products up to 100 lbs with equipment like a dolly.
• Preferred: HS diploma or GED, 1+ years inside sales experience, familiarity with pool supplies or maintenance.

Responsibilities

• Assist walk-in and phone customers with product questions, orders, and service needs.
• Enter sales orders, generate invoices, and process payments or credit authorizations.
• Recommend products and solutions based on customer needs and product availability.
• Evaluate disposition of warranty items per manufacturer policy and customer needs.
• Provide estimated delivery dates based on vendor production and delivery schedules.
• Pull, stage, and distribute customer orders; may use an RF scanner.
• Restock showroom merchandise to maintain availability and presentation.
• Cross-train in receiving, shipping, and general warehouse duties.

Skills

Customer service orientation

Communication skills

MS Office proficiency

Physical stamina

Teamwork

Education

High school diploma or GED

Tools

RF scanner

Inventory software

Job description

POOLCORP, the world's leading distributor of outdoor living products, seeks an Inside Sales Associate to assist customers at the counter and by phone, answer product questions, process orders, and help ensure a smooth sales and pickup experience. You will build strong relationships with customers and support showroom and basic warehouse operations.

This role suits someone who enjoys helping customers, learning products, and working in a hands-on team environment.