Customer Service and Inside Sales

Advantage Outfitters, LLC; South Hackensack (NJ); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Competitive annual salary

Health premium fully paid

401(k) plan

Two weeks paid time off (PTO)

Job summary

A growing market leader in commercial upfits seeks a Vice President to drive showroom sales and account management. The ideal candidate will have experience in customer service and sales, excellent communication skills, and proficiency in Microsoft Office. This role focuses on building relationships and ensuring exceptional customer experiences, with a competitive salary and comprehensive benefits package.

Qualifications

• Previous experience in customer service, sales, or account management is required.
• Proficient in Microsoft Office.
• Experience with QuickBooks is preferred.
• Experience with QuickBooks (preferred).

Responsibilities

• Greet and assist showroom visitors, provide recommendations, quotes, and complete transactions.
• Respond to incoming retail inquiries and guide customers toward purchase decisions.
• Manage quoting, order processing, and relationship-building with key accounts.
• Serve as the inside point of contact for dealership key clients.
• Provide fast, professional, and courteous responses to order inquiries.
• Manage quoting, order processing, and relationship-building with key accounts.
• Manage and grow relationships with web-based key accounts.
• Evaluate new web orders for growth potential and establish ongoing relationships.
• Proactively reach out to web accounts with promotions, upselling opportunities, and updates.
• Support the customer service team by handling incoming phone calls when needed.
• Assist with pre-sale inquiries and address post-sale needs or issues in a professional, caring manner.

Skills

Strong communication skills

Relationship-building skills

Organizational skills

Detail-oriented

Goal-oriented

Education

High school diploma

Tools

Microsoft Office

QuickBooks

Job description

Vice President at Advantage Outfitters, LLC

At Advantage Outfitters, we are a fast-growing market leader providing commercial upfits and accessories for cargo vans. Our team is committed to creating Work Vehicles That Work Better while living out our five Core Values:

• Always be Accountable
• Operate with Integrity
• Respect for Time
• Passion for Quality
• Grow with Teamwork

We’re looking for a motivated and professional team player who thrives on building relationships, solving problems, and helping customers succeed.

Position Summary:

The Inside Sales & Account Manager is responsible for retail showroom sales, dealership and web account management, and customer service support. This role is both sales and relationship driven, with a focus on creating exceptional customer experiences, managing key client accounts, and driving business growth.

Key Responsibilities:

• Greet and assist showroom visitors, provide recommendations, quotes, and complete transactions.
• Respond to incoming retail inquiries, answer product questions, and guide customers toward purchase decisions.
• Maintain an active retail pipeline in the CRM and follow up on all open quotes.
• Serve as the inside point of contact for dealership key clients.
• Provide fast, professional, and courteous responses to order inquiries.
• Manage quoting, order processing, and relationship-building with key accounts.

Web Key Account Management

• Manage and grow relationships with web-based key accounts.
• Evaluate new web orders for growth potential and establish ongoing relationships.
• Proactively reach out to web accounts with promotions, upselling opportunities, and updates.

Customer Service Support

• Support the customer service team by handling incoming phone calls when needed.
• Assist with pre-sale inquiries and address post-sale needs or issues in a professional, caring manner.

Skills & Attributes

• Positive, can-do attitude with a professional demeanor.
• Strong communication and relationship-building skills.
• Organized, detail-oriented, and excellent at time/task management.
• Driven, goal-oriented, and motivated to meet customer needs.

Education & Experience

• High school diploma (required); additional education a plus.
• Previous experience in customer service, sales, or account management (required).
• Proficiency in Microsoft Office (required).
• Experience with QuickBooks (preferred).
• Competitive annual salary (based on experience) with performance incentives
• Health premium fully paid.
• 401(k) plan.
• Two (2) weeks of paid time off (PTO), three (3) weeks after 1 st year.

Schedule

• Monday–Friday, 8:00 AM – 5:00 PM.

We are an equal opportunities employer and welcome applications from all qualified candidates.