National Inside Sales and Account Manager

Morales Professional, a morales group company; Elkhart (IN); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement savings plan

Paid time off and holidays

Professional development and career-op

Career advancement opportunities

Collaborative team environment

Employee recognition and rewards

Job summary

Morales Professional, a Morales Group company, seeks an Inside Sales and Accounts Manager to lead inside sales initiatives, strengthen customer relationships, and drive revenue growth. You will oversee inside sales, customer service, and key accounts, building high-performing teams in a fast-paced environment.

The role requires hands-on leadership, data-driven decision making, and collaboration with cross-functional teams to optimize customer experiences and capture new opportunities in the

Qualifications

• Bachelor's degree in Business, Sales, Marketing, or a related field preferred; equivalent experience will be considered.
• 5+ years of experience in customer service, inside sales, account management, or a related field.
• Demonstrated experience leading, coaching, and developing teams.
• Strong relationship-building and customer management skills.
• Experience using CRM and ERP systems in a sales environment.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Excellent communication, problem-solving, organizational, and decision-making abilities.
• Ability to analyze data and use insights to drive business decisions.
• Strong attention to detail and ability to manage multiple priorities effectively.

Responsibilities

• Lead, coach, and mentor Inside Sales and Customer Service team members.
• Establish clear performance expectations, sales goals, and accountability measures.
• Conduct regular performance reviews, one-on-one meetings, and coaching sessions.
• Monitor KPIs and implement strategies to improve team performance and productivity.
• Foster a culture of collaboration, accountability, customer focus, and continuous improvement.
• Assist with recruiting, onboarding, training, and employee development initiatives.
• Serve as the primary contact for key customer accounts.
• Build and maintain long-term relationships with customers and key decision-makers.
• Identify opportunities to expand existing business and increase customer satisfaction.
• Coordinate with sales, operations, and leadership teams to ensure customer needs are met.
• Manage pricing updates, account reviews, forecasting, and contract renewals.
• Resolve customer concerns and ensure a high level of responsiveness and service.
• Develop and execute lead generation and outbound sales strategies.
• Maintain a consistent sales cadence including prospecting, outreach, and follow-up activities.
• Track pipeline activity, conversion rates, and sales performance metrics.
• Utilize CRM and ERP systems to identify inactive accounts, new prospects, and revenue opportunities.
• Collaborate with leadership to align sales efforts with overall business objectives.
• Continuously evaluate and improve sales processes and customer engagement strategies.

Skills

Leadership

Coaching & mentoring

Strategic account management

Data analysis

CRM proficiency

Education

Bachelor's degree or equivalent experience

Tools

CRM systems

ERP systems

Syspro

Microsoft Office

Job description

We are seeking a driven, customer-focused, and results-oriented Inside Sales and Accounts Manager to lead inside sales initiatives, strengthen customer relationships, and drive business growth. This role is responsible for overseeing inside sales and customer service activities, managing key customer accounts, developing lead generation strategies, and ensuring exceptional customer experiences. The ideal candidate is a hands-on leader who thrives in a fast-paced environment, can motivate teams, and has a proven ability to grow revenue through strategic account management and proactive sales efforts.

About the Role

As the Inside Sales and Accounts Manager, you will lead and support inside sales operations while building strong relationships with key customers. You will be responsible for driving team performance, identifying new business opportunities, improving customer retention, and collaborating cross-functionally to deliver outstanding service and business results. You will leverage data, sales metrics, and CRM tools to optimize performance, increase customer engagement, and support the company's growth objectives.

Responsibilities

• Leadership & Team Development
• Lead, coach, and mentor Inside Sales and Customer Service team members.
• Establish clear performance expectations, sales goals, and accountability measures.
• Conduct regular performance reviews, one-on-one meetings, and coaching sessions.
• Monitor KPIs and implement strategies to improve team performance and productivity.
• Foster a culture of collaboration, accountability, customer focus, and continuous improvement.
• Assist with recruiting, onboarding, training, and employee development initiatives.
• Account Management & Customer Relations
• Serve as the primary contact for key customer accounts.
• Build and maintain long-term relationships with customers and key decision-makers.
• Identify opportunities to expand existing business and increase customer satisfaction.
• Coordinate with sales, operations, and leadership teams to ensure customer needs are met.
• Manage pricing updates, account reviews, forecasting, and contract renewals.
• Resolve customer concerns and ensure a high level of responsiveness and service.
• Sales Growth & Business Development
• Develop and execute lead generation and outbound sales strategies.
• Maintain a consistent sales cadence including prospecting, outreach, and follow-up activities.
• Track pipeline activity, conversion rates, and sales performance metrics.
• Utilize CRM and ERP systems to identify inactive accounts, new prospects, and revenue opportunities.
• Collaborate with leadership to align sales efforts with overall business objectives.
• Continuously evaluate and improve sales processes and customer engagement strategies.

Qualifications

• Bachelor's degree in Business, Sales, Marketing, or a related field preferred; equivalent experience will be considered.
• 5+ years of experience in customer service, inside sales, account management, or a related field.
• Demonstrated experience leading, coaching, and developing teams.
• Strong relationship-building and customer management skills.
• Experience using CRM and ERP systems in a sales environment.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Excellent communication, problem-solving, organizational, and decision-making abilities.
• Ability to analyze data and use insights to drive business decisions.
• Strong attention to detail and ability to manage multiple priorities effectively.

Preferred Skills

• Proven success driving revenue growth and customer retention.
• Experience implementing outbound sales and lead-generation programs.
• Ability to motivate teams and create a high-performance culture.
• Strong business acumen and strategic thinking skills.
• Experience working in a manufacturing, distribution, or industrial environment.
• Familiarity with Syspro or similar ERP platforms.
• Customer-first mindset with a proactive and solutions-oriented approach.
• Adaptability and ability to thrive in a changing business environment.

Pay range and compensation package

• Competitive compensation package
• Medical, dental, and vision insurance
• 401(k) retirement savings plan
• Paid time off and company holidays
• Professional development and career advancement opportunities
• Collaborative and supportive team environment
• Employee recognition and performance-based rewards
• Opportunity to play a key role in driving company growth and customer success
• Stable organization with a strong commitment to employees and customers

Equal Opportunity Statement

We are committed to diversity and inclusivity.