Inside Account Manager

AllDayShirts.com; Pompano Beach (FL); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

401(k) with company match

Career growth opportunities

Collaborative work environment

Job summary

AllDayShirts.com is a growing leader in branded merchandise, promotional products, apparel, company stores, and e-commerce solutions. We are seeking an experienced Inside Account Manager to drive customer satisfaction, retention, and growth.

The Inside Account Manager serves as the primary point of contact for assigned customer accounts, building strong relationships while identifying opportunities to expand business.

Qualifications

• 3+ years in account management or related client-facing roles.
• Direct experience in the promotional products industry.
• Experience managing ecommerce platforms or branded merchandise programs.
• Proven ability to build and maintain strong customer relationships.
• Excellent written, verbal, and presentation skills.
• Strong organizational and project management abilities.
• Experience using CRM systems and Microsoft Office.

Responsibilities

• Serve as the primary contact for assigned customer accounts.
• Build and maintain strong customer relationships through proactive communication and follow-up.
• Develop understanding of customer brands, purchasing needs, objectives, and growth opportunities.
• Provide strategic recommendations for promotional products, branded apparel, and ecommerce solutions.
• Conduct account reviews and identify opportunities for growth and retention.
• Address customer concerns and ensure timely resolution of issues.
• Identify cross-selling, upselling, and expansion opportunities.
• Follow up on quotes, proposals, and open opportunities.
• Generate new sales opportunities from customer history and inactive accounts.
• Support customer reactivation and win-back initiatives.
• Develop communication strategies to generate engagement and sales opportunities.
• Prepare quotes, presentations, and product recommendations.
• Coordinate with graphics, purchasing, production, fulfillment, and warehouse teams to meet schedules.
• Communicate project status updates and timelines to customers.
• Maintain accurate customer records and CRM activity.
• Support online company stores and branded merchandise programs.
• Review website content and merchandising strategies for improvements.

Skills

Account management

Customer success

Inside sales

Sales development

Communication

Organization

CRM

MS Office

Tools

CRM systems

Microsoft Office

Job description

About Us: We are a growing leader in branded merchandise, promotional products, apparel, company stores, and e-commerce solutions. We help organizations strengthen their brands through creative products, exceptional service, and innovative online purchasing experiences. We are seeking an experienced, customer-focused Inside Account Manager to join our team and help drive customer satisfaction, retention, and growth.

Position Summary

The Inside Account Manager serves as the primary point of contact for assigned customer accounts, building strong relationships while identifying opportunities to expand business. This role works closely with customers to understand their branding, promotional product, apparel, and e-commerce needs and delivers solutions that support their goals.

The ideal candidate has experience in both the promotional products industry and e-commerce/company store programs, thrives in a fast-paced environment, and is passionate about delivering exceptional customer experiences.

Responsibilities

• Serve as the primary contact for assigned customer accounts.
• Build and maintain strong customer relationships through proactive communication and follow‑up.
• Develop a deep understanding of customer brands, purchasing requirements, business objectives, and growth opportunities.
• Provide strategic recommendations for promotional products, branded apparel, company stores, and ecommerce solutions.
• Conduct account reviews and identify opportunities for account growth and retention.
• Address customer concerns and ensure timely resolution of issues.
• Identify opportunities for cross‑selling, upselling, and account expansion.
• Follow up on quotes, proposals, and open opportunities.
• Generate new sales opportunities from customer history, inactive accounts, and ongoing account activity.
• Support customer reactivation and win‑back initiatives.
• Develop communication strategies that generate engagement and sales opportunities.
• Prepare quotes, presentations, and product recommendations.
• Coordinate with graphics, purchasing, production, fulfillment, and warehouse teams to ensure projects are completed accurately and on schedule.
• Communicate project status updates and timelines to customers.
• Maintain accurate customer records and account activity within CRM systems.
• Support online company stores and branded merchandise programs.
• Review website content, merchandising strategies, and customer‑facing digital experiences.
• Recommend improvements that enhance customer engagement and increase online sales.
• Assist with initiatives that improve the overall customer experience.

Qualifications

• 3+ years of experience in Account Management, Customer Success, Inside Sales, or a related customer‑facing role.
• Direct experience in the promotional products industry.
• Experience managing ecommerce platforms, online company stores, or branded merchandise programs.
• Proven ability to build and maintain strong customer relationships.
• Strong sales and business development skills.
• Excellent written, verbal, and presentation communication skills.
• Exceptional organizational and project management abilities.
• Experience using CRM systems and Microsoft Office applications.
• Ability to manage multiple priorities in a fast‑paced environment.

Compensation & Benefits

• Salary Range: $65,000 $70,000 annually
• Medical, Dental, and Vision Insurance
• Paid Time Off (PTO)
• Paid Holidays
• 401(k) with company match
• Professional development and career growth opportunities
• Collaborative and team‑oriented work environment

What Success Looks Like

• High customer satisfaction and retention rates
• Consistent growth within assigned accounts
• Increased adoption and engagement of company store and ecommerce programs
• Strong cross‑functional collaboration and project execution
• Meaningful contribution to revenue growth and customer loyalty

How to Apply

Interested candidates should submit their resume and a brief summary of their experience in the promotional products and e-commerce industries. We look forward to learning how your experience can contribute to our team's success.