Inside Sales - Actuation and Valve Services

John H. Carter Company, Inc.; Baton Rouge (LA); On-site; USD 36,000 - 60,000; Full time

Job summary

John H. Carter Company, Inc. in Baton Rouge is seeking a detail-oriented team member to handle customer correspondence and support order execution. You will quote, price, and invoice, while managing open orders and aligning with multiple internal divisions to ensure timely delivery.

The role requires clear communication, the ability to identify necessary repair parts, and willingness to work overtime during outage seasons. Regular attendance and participation in trainings are essential.

Qualifications

• Clear and effective communication with multiple divisions (Production, Outside Sales, Project Management, Customer).
• Ability to research and identify necessary repair parts.
• Willingness to work overtime during outage season and after hours.

Responsibilities

• Receive correspondence from external and internal customers in a timely manner.
• Quote, finalize pricing, and invoice as part of the order process.
• Manage open order dates and work scope to meet customer needs.
• Attend required trainings and participate in after-hours and weekend on-call rotation.

Skills

Communication

Multitasking

Attention to detail

Job description

Job Details

Description

• Receive correspondence from external and internal customers which must be handled on a timely basis.
• Tasks will include quoting, executing, final pricing, and invoicing.
• Responsible for managing open order dates and work scope.
• The ability to communicate clearly and effectively with multiple divisions. (Production, Outside Sales, Project Management, Customer)
• Ability to research and identify necessary repair parts.
• This job is demanding in terms of knowledge, skills, commitment, and all other job-related qualifications. Urgency and pressure for prompt, accurate results are routine.
• Multi-tasking and the ability to handle and manage interruptions is expected.
• Overtime, and after hour work can be required during outage season.
• Understand and ensure that the JHC TCC (Total Customer Commitment) standards are upheld at all times.
• Attend and participate in required trainings.
• Participate in the after hour and weekend 'On-Call' rotation.
• Always build and cultivate solid relationships.
• Regular and predictable attendance is essential for this position.