Order Management - Flow Control

John H. Carter Company; Baton Rouge (LA); On-site; USD 35,000 - 52,000; Full time

Job summary

John H. Carter Company in Baton Rouge seeks a detail-oriented order entry specialist to support sales, production, and accounting teams. You will process sales and purchase orders, manage invoicing, and help ensure on-time delivery.

This role requires learning multiple software systems, following detailed processes, and maintaining accurate backlog and shipping records. Strong multi-tasking and teamwork are essential in a fast-paced environment.

Qualifications

• Must be able to learn multiple software programs and follow detailed processes.
• Accurately process and manage sales, purchase orders, and invoicing.

Responsibilities

• Receive correspondence from customers and vendors; respond and follow up on status.
• Enter purchase orders and process delivery expediting; communicate order status.
• Ensure invoicing is complete on shipped orders; resolve invoicing constraints as needed.
• Maintain accurate backlog and shipped-not-invoiced reports.
• Support accounting with problem invoices, returns, and customer account information.
• Uphold Total Customer Commitment standards and participate in trainings.
• Procure product information for customers and Inside Sales.
• Work as a team player and handle interruptions and multi-tasking.
• Attend required trainings and maintain regular attendance.

Job description

• Receive correspondence from external and internal customers which must be handled on a timely basis.
  • Task will include entering purchase orders, delivery expediting, communicating with the customer and/or vendor the status of orders.
  • Must be able to learn multiple software programs and follow detailed processes.
  • Ensuring all orders that shipped have invoiced and remove invoicing constraints if needed.
  • Ensuring customer specific requirements are followed.
• Work with production and inside sales to ensure delivery is met.
• Accountable for an accurate backlog and shipped not invoiced report.
• Support JHC accounting department with problem invoices, returns, and general customer account information.
• Understand and ensure that the JHC TCC (Total Customer Commitment) standards are upheld at all times
• Attend and participate in required trainings
• Procure product and product information for customers and Inside Sales.
• Be a team player, and work well as group
• Accurately process and manage sales, purchase orders, and invoicing.
• This job is demanding in terms of knowledge skills, commitment, and all other job-related qualifications. Urgency and pressure for prompt, accurate results are routine. Multi-tasking and the ability to handle and manage interruptions is expected.
• Regular and predictable attendance is essential for this position.

The above list of duties and responsibilities does not constitute the entire list and the list can be changed, when necessary, at the discretion of management when business needs, customer demands, and other industry or job- related circumstances arise.