Inside Sales - Actuation and Valve Services

John H. Carter Company, Inc.; Alabama; On-site; USD 32,000 - 42,000; Full time

Job summary

John H. Carter Company, Inc. seeks an organized order entry and customer service professional in Alabama to handle quotes, final pricing, and invoicing with accuracy and timeliness.

The role requires managing open orders, coordinating with Production, Outside Sales, Project Management, and Customer teams, researching repair parts, and participating in required trainings. Predictable attendance and weekend on-call rotation are part of the job.

Qualifications

Responsibilities

• Receive correspondence from external and internal customers on a timely basis.
• Quote, execute pricing, and generate invoices.
• Manage open order dates and work scope.
• Communicate clearly with Production, Outside Sales, Project Management, and Customer groups.
• Research and identify necessary repair parts.
• Work under demanding conditions; urgency and pressure for prompt, accurate results are routine.
• Multi-task and manage interruptions effectively.
• Overtime and after-hours work may be required during outage season.
• Uphold JHC Total Customer Commitment standards at all times.
• Attend and participate in required trainings.
• Participate in after-hours and weekend on-call rotation.
• Build and cultivate solid relationships.
• Maintain regular and predictable attendance.

Job description

• Receive correspondence from external and internal customers which must be handled on a timely basis.
• Tasks will include quoting, executing, final pricing, and invoicing.
• Responsible for managing open order dates and work scope.
• The ability to communicate clearly and effectively with multiple divisions. (Production, Outside Sales, Project Management, Customer)
• Ability to research and identify necessary repair parts.
• This job is demanding in terms of knowledge, skills, commitment, and all other job-related qualifications. Urgency and pressure for prompt, accurate results are routine.
• Multi-tasking and the ability to handle and manage interruptions is expected.
• Overtime, and after hour work can be required during outage season.
• Understand and ensure that the JHC TCC (Total Customer Commitment) standards are upheld at all times.
• Attend and participate in required trainings.
• Participate in the after hour and weekend 'On-Call' rotation.
• Always build and cultivate solid relationships.
• Regular and predictable attendance is essential for this position.