Inside Sales - Instruments & Measurement

John H. Carter Company, Inc.; Baton Rouge (LA); On-site; USD 36,000 - 48,000; Full time

Job summary

John H. Carter Company, Inc. is seeking a customer support professional to manage incoming calls, faxes and emails from internal and external customers.

The role involves coordinating scheduling, RFQs, technical assistance, and delivery expediting while aligning with technician availability. The position requires active participation in training, on-call rotations, and collaboration with sales and product principals to uphold the Total Customer Commitment standards and foster solid customer

Responsibilities

• Receive inquiries by phone, fax and email from customers and respond promptly
• Coordinate information such as Scheduling, RFQs, Technical Support and deliveries
• Ensure alignment between Inside efforts and Technician availability
• Assist accounting with problem invoices, returns and customer account inquiries
• Support Sales in pursuit of Instrumentation initiatives when needed
• Uphold Total Customer Commitment standards in all activities
• Collaborate with product principals as required
• Participate in required and preferred training
• Participate in after-hours and weekend on-call rotations
• Support colleagues during overload periods
• Prepare quotes, enter orders, and process purchases within required timeframes
• Build and cultivate solid customer relationships

Job description

Typical Duties & Responsibilities

• Receive phone calls, faxes and emails from external & internal customers which must be handled on a timely basis. Most of the time the work load will be considered as ‘heavy’.
• Information handled will include Measurement Technician Scheduling, RFQ’s, Technical Assistance/Support, Factory Support, Technical Product Support, Delivery Expediting.
• Ensure that Inside efforts are aligned with the Technician availability.
• Support JHC accounting department with problem invoices, returns and general customer account information.
• Support JHC Sales personnel when required for the pursuit of Instrumentation initiatives.
• Understand and ensure that the JHC TCC (Total Customer Commitment) standards are upheld at all times.
• Work closely with and support the JHC product principals when required to do so.
• Actively and enthusiastically attend required and preferred training.
• Actively and enthusiastically participate in the after hour and weekend ‘On-Call’ rotation as required.
• Actively and enthusiastically support JHC colleagues at all times, and especially when overload situations arise.
• Accurately complete quotes, order entry and purchase orders within the customers time requirements.
• Always build and cultivate solid relationships