Inside Parts Sales Support: Growth & Onsite in PA

AIR Control Concepts; West Chester (Chester County); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan with company–up

Life Insurance & HSA

Disability Insurance

Critical Illness & Accident Coverage

Pet Insurance

Employee Assistance Program (EAP)

PTO & Paid Holidays

Job summary

Energy Transfer Solutions, part of the AIR Control Concepts family, is seeking an Inside Sales Support (Parts) for our West Chester, PA onsite team. You will assist customers with part IDs, orders, shipping questions, and account inquiries while coordinating with internal teams to ensure smooth post-order service.

The role emphasizes organization, customer focus, and proactive problem-solving. Training will cover ERP/CRM systems and product knowledge, with growth opportunities in our Parts &

Qualifications

• Go-getter with ownership and follow-through.
• Customer service mindset plus a profitability focus.
• Extremely organized and able to juggle priorities.
• Enjoy customer interaction and phone communications.
• Maintain strong to-do lists and attention to detail.
• Excellent time management and communication skills.
• Eager to learn and grow in a fast-paced environment.
• Experience in customer-facing roles is a plus.

Responsibilities

• Assist customers with part identification, order placement, shipping questions, and general inquiries.
• Place new orders and support post-order activities including tracking, delivery issues, returns, and coordination.
• Communicate order confirmations, ship dates, and backorder updates clearly.
• Support Sales, Service, Accounting, Warehouse, and Warranty teams with parts requests.
• Maintain accurate data in ERP and CRM systems.
• Prioritize tasks while managing multiple requests with accuracy.
• Identify opportunities to improve customer experience and workflows.
• Document processes and SOPs; support automation tools.

Skills

Customer service mindset

Organizational skills

Time management

Communication skills

Proactive / takes ownership

Multi-tasking

Phone-based customer interaction

Detail-oriented

Education

Bachelor’s Degree or related experience

Tools

Microsoft Office 365

ERP/CRM platforms

Infor FACTS ERP

Adobe Acrobat

Job description

Energy Transfer Solutions, part of the AIR Control Concepts family, is seeking an Inside Sales Support (Parts) for our West Chester, PA onsite team. You will assist customers with part IDs, orders, shipping questions, and account inquiries while coordinating with internal teams to ensure smooth post-order service.

The role emphasizes organization, customer focus, and proactive problem-solving. Training will cover ERP/CRM systems and product knowledge, with growth opportunities in our Parts &