E-Commerce Support & Operations Associate

AIR Control Concepts; West Chester (IA); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Health savings account (HSA)

Dental Insurance

Vision Insurance

401(k) plan with company match

Paid Time Off

Paid Holidays

Basic Life insurance

Voluntary Life Insurance

Short & Long Term Disability

Mobile phone discounts

Nutrition counseling

Job summary

Energy Transfer Solutions - a member of the AIR Control Concepts family - seeks an E Commerce Associate to support day-to-day e-commerce order flow and customer interactions from West Chester, PA. You’ll learn ERP/CRM systems while assisting with post-order support, returns, and data management.

The role emphasizes process-driven customer service and collaboration with Sales, Service, Accounting, and Warehousing to improve the customer experience.

Qualifications

• Experience in customer support, e-commerce, sales support, or operations.
• Proficient with Microsoft Office 365 (Outlook, Excel, Word).
• Ability to quickly learn ERP, CRM, and e-commerce platforms.
• Experience with Shopify or ERP/design tools is a bonus and may expand responsibilities.

Responsibilities

• Serve as primary contact for e-commerce customers via phone, email, and chat.
• Assist customers with part identification, order placement, and shipping questions.
• Manage post-order support including tracking updates and returns.
• Process return authorizations and warranties while tracking approvals and credits.
• Maintain accurate customer, order, and product data in ERP/CRM/e-commerce systems.
• Support with basic site updates, pricing, and metadata as needed.

Skills

Customer support

E-commerce

MS Office 365

ERP/CRM systems

Shopify

FACTS ERP

Adobe Acrobat

Canva

Social media

Tools

Shopify

FACTS ERP

Adobe Acrobat

Canva

Job description

Energy Transfer Solutions - a member of the AIR Control Concepts family - seeks an E Commerce Associate to support day-to-day e-commerce order flow and customer interactions from West Chester, PA. You’ll learn ERP/CRM systems while assisting with post-order support, returns, and data management.

The role emphasizes process-driven customer service and collaboration with Sales, Service, Accounting, and Warehousing to improve the customer experience.