Inside Parts Sales Specialist – Growth & Benefits

Ambient; Portland (OR); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Performance Incentives

Medical, Vision, Dental Insurance

Paid time-off (PTO)

Company Paid Holidays

401(k) Retirement Plan with company 
|

Growth Opportunities

Job summary

Ambient HVAC Parts Supply is seeking an inside sales associate to support contractors and internal teams by providing product recommendations, preparing quotes, and processing orders from inquiry to fulfillment. The role also helps the Warehouse team with counter sales and customer interaction.

The position blends customer service, technical product knowledge, and sales support with opportunities to upsell and build long-term relationships with contractors.

Qualifications

• High school diploma or equivalent; additional education or relevant certifications are a plus.
• 1–3+ years of inside sales, customer service, or counter sales experience (HVAC, plumbing, or building products preferred)
• HVAC product knowledge or strong willingness to learn (equipment, parts, and systems)
• Strong communication and customer-service skills
• Comfortable working in a fast-paced, transaction-heavy environment
• Proficient with CRM systems and Microsoft Office (Outlook and Excel)
• Highly organized, detail-oriented, and dependable

Responsibilities

• Serve as a primary point of contact for customers via phone, email, and walk-ins
• Prepare and follow up on quotes, bids, and order confirmations
• Process sales orders accurately and efficiently in the CRM system
• Support outside sales reps with pricing, product availability, and documentation
• Assist customers with parts identification, and basic technical questions
• Coordinate with warehouse and logistics teams to ensure timely deliveries
• Proactively identify opportunities to upsell and cross-sell products and solutions
• Maintain accurate customer, pricing, and order records
• Build strong, long-term relationships with contractors and internal partners

Skills

Customer service

Clear communication

CRM proficiency

Microsoft Office

Education

High school diploma

Tools

CRM systems

Outlook

Excel

Job description

Ambient HVAC Parts Supply is seeking an inside sales associate to support contractors and internal teams by providing product recommendations, preparing quotes, and processing orders from inquiry to fulfillment. The role also helps the Warehouse team with counter sales and customer interaction.

The position blends customer service, technical product knowledge, and sales support with opportunities to upsell and build long-term relationships with contractors.