Inside Sales & Parts Specialist (Hybrid/Onsite)

NETZSCH Group; Exton (PA); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

STD

LTD

401k with Company match

Tuition reimbursement

Paid time off

Job summary

NETZSCH Premier Technologies, LLC in Exton, PA is seeking an Inside Sales Specialist to support customers in a direct service role. You will handle spare parts quotes, part identifications, and SAP order processing while maintaining proactive communication with customers.

The role emphasizes accurate quotations, order fulfillment, and coordination with Aftersales and Field Service teams, with an on-site base and hybrid option after training.

Qualifications

• Technical background with at least 6 months related experience or training/education in a technical field.
• Prior experience in a customer facing position is required.
• Excellent written and oral communication skills are required.
• Strong attention to detail and problem solving skills.
• Must be able to work on-site in Exton, PA with a hybrid (onsite/remote) schedule after training.

Responsibilities

• Direct and indirect sales of spare parts and equipment accessories.
• Assist customers with identification of parts.
• Provide quotations and process all received orders through SAP with appropriate paperwork.
• Prepare customer credits, return authorizations, and warranty replacement documents; update customers on delivery changes for open orders.
• Prepare customs papers as needed.
• Resolve issues related to over shipments, late shipments, or accounting problems.
• Coordinate with Field Service Engineers and Aftersales staff.
• Improve customer satisfaction through timely, enthusiastic communication to customers, end users, and sales personnel.
• Generate and monitor CRM cases related to customer requests.
• Assist Aftersales Manager as needed.

Skills

Customer service

Communication

Attention to detail

Problem solving

Technical background

Education

Technical field training

Tools

SAP

CRM systems

Job description

NETZSCH Premier Technologies, LLC in Exton, PA is seeking an Inside Sales Specialist to support customers in a direct service role. You will handle spare parts quotes, part identifications, and SAP order processing while maintaining proactive communication with customers.

The role emphasizes accurate quotations, order fulfillment, and coordination with Aftersales and Field Service teams, with an on-site base and hybrid option after training.