E‑Commerce Support Specialist — Order Fulfillment & Growth

AIR Control Concepts; Chester (Delaware County); Hybrid; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Health savings account (HSA)

Dental Insurance

Vision Insurance

401(k) plan with company match

Paid Time Off

Paid Holidays

Basic Life insurance

Voluntary Life Insurance

Short & Long Term Disability

Mobile phone discounts

Nutrition counseling

Job summary

Energy Transfer Solutions, part of the AIR Control Concepts family, seeks an E‑Commerce Associate for West Chester, PA. You will manage day-to-day order flow, post-order support, and continuous improvements in a fast-paced e-commerce team.

You’ll engage customers across channels, handle returns, and collaborate with Sales, Service, Accounting, and Warehousing to ensure smooth operations. Training is provided for HVAC-related parts.

Qualifications

• Experience in customer support, e-commerce, sales support, or operations.
• Comfort working with Microsoft Office 365 (Outlook, Excel, Word).
• Ability to quickly learn ERP, CRM, and e-commerce platforms.
• Experience with Shopify, FACTS ERP, Adobe Acrobat, and Canva (or similar design tools) is a bonus.
• Interest or experience in social media marketing, content creation, or digital branding.
• HVAC or technical parts experience not required — training provided.

Responsibilities

• Serve as a primary contact for e-commerce customers via phone, email, and chat.
• Assist customers with part identification, order placement, shipping questions, and inquiries.
• Manage post-order support including tracking updates, delivery issues, returns, and coordination.
• Process return authorizations and warranty requests with tracking and credits.
• Communicate order confirmations, shipping dates, and backorder updates.

Skills

Customer support

E-commerce operations

Order processing

Cross-functional collaboration

Attention to detail

Tools

Shopify

FACTS ERP

Canva

Adobe Acrobat

Excel/Office 365

CRM systems

Job description

Energy Transfer Solutions, part of the AIR Control Concepts family, seeks an E‑Commerce Associate for West Chester, PA. You will manage day-to-day order flow, post-order support, and continuous improvements in a fast-paced e-commerce team.

You’ll engage customers across channels, handle returns, and collaborate with Sales, Service, Accounting, and Warehousing to ensure smooth operations. Training is provided for HVAC-related parts.