Inside Sales Support (Parts)

AIR Control Concepts; West Chester (Chester County); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan with company–up

Life Insurance & HSA

Disability Insurance

Critical Illness & Accident Coverage

Pet Insurance

Employee Assistance Program (EAP)

PTO & Paid Holidays

Job summary

Energy Transfer Solutions, part of the AIR Control Concepts family, is seeking an Inside Sales Support (Parts) for our West Chester, PA onsite team. You will assist customers with part IDs, orders, shipping questions, and account inquiries while coordinating with internal teams to ensure smooth post-order service.

The role emphasizes organization, customer focus, and proactive problem-solving. Training will cover ERP/CRM systems and product knowledge, with growth opportunities in our Parts &

Qualifications

• Go-getter with ownership and follow-through.
• Customer service mindset plus a profitability focus.
• Extremely organized and able to juggle priorities.
• Enjoy customer interaction and phone communications.
• Maintain strong to-do lists and attention to detail.
• Excellent time management and communication skills.
• Eager to learn and grow in a fast-paced environment.
• Experience in customer-facing roles is a plus.

Responsibilities

• Assist customers with part identification, order placement, shipping questions, and general inquiries.
• Place new orders and support post-order activities including tracking, delivery issues, returns, and coordination.
• Communicate order confirmations, ship dates, and backorder updates clearly.
• Support Sales, Service, Accounting, Warehouse, and Warranty teams with parts requests.
• Maintain accurate data in ERP and CRM systems.
• Prioritize tasks while managing multiple requests with accuracy.
• Identify opportunities to improve customer experience and workflows.
• Document processes and SOPs; support automation tools.

Skills

Customer service mindset

Organizational skills

Time management

Communication skills

Proactive / takes ownership

Multi-tasking

Phone-based customer interaction

Detail-oriented

Education

Bachelor’s Degree or related experience

Tools

Microsoft Office 365

ERP/CRM platforms

Infor FACTS ERP

Adobe Acrobat

Job description

Inside Sales Support (Parts)

Job Location: West Chester, PA (Onsite)

Operating Company: Energy Transfer Solutions

Pay Transparency: 55-65k Plus Bonus

FLSA Status: Exempt

About

Energy Transfer Solutions - A member of the AIR Control Concepts family.

Energy Transfer Solutions (ETS), based in West Chester, PA, is a premier provider of specialty commercial and industrial HVAC equipment, parts, and services. Our Parts & Aftermarket division has seen consistent growth since its inception. We are seeking a highly organized and motivated individual to join our team and contribute to our ongoing success.

Our work environment offers:

• A modern office setting, renovated in 2020.
• Sit-to-stand desks for all employees.
• Off major holidays, no nights and no weekends.
• Opportunity for GROWTH!

Check out our website:

Specialty HVAC Solutions, Parts & Services | ETS HVAC

Essential Duties and Responsibilities:

• Assist customers with part identification, order placement, shipping questions, and general account inquiries.
• Place new orders and assist with post-order support including tracking updates, delivery issues, returns, and manufacturer coordination.
• Communicate clearly with customers regarding order confirmations, estimated ship dates, and backorder updates.
• Support internal teams (Sales, Service, Accounting, Warehouse, Warranty) with parts-related requests and follow-ups.
• Maintain accurate customer, order, and product data within ERP and CRM systems.
• Prioritize and manage multiple tasks simultaneously while maintaining strong attention to detail.
• Identify opportunities to improve customer experience and internal workflows.
• Assist with documenting processes, SOPs, and internal knowledge resources.
• Support existing automation tools and adapt processes as systems evolve.

Experience and Requirements:

What We’re Looking For

• You are a go-getter who takes ownership and follows tasks through to completion.
• You have both a customer service mindset (always striving to exceed customer expectations) and a profit-centered mindset (always aiming to surpass department and company profit targets).
• You are extremely organized and comfortable juggling multiple priorities.
• You enjoy customer interaction and are confident making and receiving phone calls.
• You keep strong to-do lists and don’t let details fall through the cracks.
• You have excellent time management and communication skills.
• You are eager to learn and grow.
• You’re used to working in a fast-paced environment (restaurant, retail, hospitality, customer-facing roles).
• You like staying busy and feeling accomplished checking things off your list.
• You take pride in helping people and making things run smoother.

Backgrounds That Tend to Do Well in This Role

• B2C customer service or client-facing roles
• Restaurant, hospitality, or service industry experience
• Event coordination or event management
• Real estate (agents, coordinators, transaction managers)
• Executive assistants or scheduling/operations support roles
• E-commerce or online retail support
• Marketing or digital operations support

You don’t need HVAC experience to succeed here. Many of our team members started without any industry background and have grown into advanced roles by being reliable, organized, and proactive. This role offers clear opportunities for growth as the parts team continues to scale.

Preferred Skills & Experience

• Bachelor’s Degree or related experience.
• Experience in customer support, sales support, or operations.
• Comfort working with Microsoft Office 365 (Outlook, Excel, Word).
• Ability to quickly learn ERP, CRM platforms.
• Experience with Infor’s FACTS ERP and Adobe Acrobat (for editing PDF’s).
• HVAC or technical parts experience not required — training provided.
• Experience with schematic/unit drawings is a plus.

Benefits

• Medical, Dental & Vision Insurance
• 401(k) Retirement Plan with company match
• Life Insurance & Health Savings Account (HSA)
• Short-Term and Long-Term Disability Insurance
• Critical Illness & Accident Coverage
• Pet Insurance
• Employee Assistance Program (EAP)
• Paid Time Off (PTO) and Paid Holidays

The Companyprovidesequal employmentopportunityin accordance withapplicable laws and prohibits discrimination and harassment. Employment decisions are based on business needs and qualifications.

The Companycomplies withdisability laws and provides reasonableaccommodationstoqualified individuals.