Inside Account Rep — Fastener Industry, Growth & Benefits

Alloy Fasteners, Inc; Cranston (RI); On-site; USD 42,000 - 65,000; Full time

Job summary

Alloy Fasteners, Inc. in Cranston, RI is seeking an Inside Account Representative to strengthen current customer relationships and develop new ones. You will work with management and the sales team, multi-task, prioritize, and manage data while ensuring timely order processing.

The role emphasizes building trust with accounts, understanding client needs, and collaborating with cross-functional teams to deliver personalized solutions and quotes. Great benefits and training accompany the position.

Qualifications

• Experience in account management, inside sales, or customer service.
• Excellent verbal and written communication skills.
• Accurate data entry and organizational abilities.
• Ability to collaborate across departments.

Responsibilities

• Build sustainable relationships and trust with customer accounts through open communication.
• Maintain regular communication with assigned accounts.
• Understand clients' needs, preferences, and pain points.
• Source new sales opportunities and collaborate with outside sales to identify upsell potential.
• Assist in preparing quotes and proposals; follow up on inquiries.
• Enter orders and manage inventory; coordinate with production and logistics for timely delivery.
• Provide general office administration support and maintain accurate records.

Skills

Experience

Communication Skills

Attention to Detail

Problem-Solving

Team Player

Job description

Alloy Fasteners, Inc. in Cranston, RI is seeking an Inside Account Representative to strengthen current customer relationships and develop new ones. You will work with management and the sales team, multi-task, prioritize, and manage data while ensuring timely order processing.

The role emphasizes building trust with accounts, understanding client needs, and collaborating with cross-functional teams to deliver personalized solutions and quotes. Great benefits and training accompany the position.