Inside Account Representative FASTENER INDUSTRY ALRI

Alloy Fasteners, Inc; Cranston (RI); On-site; USD 42,000 - 65,000; Full time

Job summary

Alloy Fasteners, Inc. in Cranston, RI is seeking an Inside Account Representative to strengthen current customer relationships and develop new ones. You will work with management and the sales team, multi-task, prioritize, and manage data while ensuring timely order processing.

The role emphasizes building trust with accounts, understanding client needs, and collaborating with cross-functional teams to deliver personalized solutions and quotes. Great benefits and training accompany the position.

Qualifications

• Experience in account management, inside sales, or customer service.
• Excellent verbal and written communication skills.
• Accurate data entry and organizational abilities.
• Ability to collaborate across departments.

Responsibilities

• Build sustainable relationships and trust with customer accounts through open communication.
• Maintain regular communication with assigned accounts.
• Understand clients' needs, preferences, and pain points.
• Source new sales opportunities and collaborate with outside sales to identify upsell potential.
• Assist in preparing quotes and proposals; follow up on inquiries.
• Enter orders and manage inventory; coordinate with production and logistics for timely delivery.
• Provide general office administration support and maintain accurate records.

Skills

Experience

Communication Skills

Attention to Detail

Problem-Solving

Team Player

Job description

You could be the perfect person for this job opportunity! Cranston, RI

We are searching for an experienced Inside Account Representative with a strong work ethic and a professional manner who can HELP MAINTAIN AND DEVELOP CURRENT AND NEW CUSTOMER RELATIONSHIPS. This is a key role for the team and organization. You will work directly with management and support the sales team. The ability to multi-task, prioritize, and manage data is an absolute must.

We offer great benefits and provide great training.

Your Responsibilities will be to:

• Build sustainable relationships and trust with the customer accounts through open and interactive communication.
  • Maintain regular communication with assigned accounts.
  • Understand clients' needs, preferences, and pain points.
  • Provide personalized solutions and address any issues promptly.
• Identify and assess customers' needs to achieve excellent customer satisfaction.
• Source new sales opportunities.
  • Collaborate with outside sales representatives to identify upsell opportunities.
  • Assist in preparing quotes and proposals.
  • Follow up on leads and inquiries.
• Enter orders, purchase order entry, and manage inventory.
  • Process orders accurately and efficiently.
  • Coordinate with production and logistics teams to ensure timely delivery.
  • Handle order modifications and adjustments.
• General office administration support.
  • Maintain accurate records of interactions, orders, and account details.
  • Update customer profiles and contact information.

Skills needed:

To excel in this role, you should have:

• Experience: Previous experience in account management, inside sales, or customer service.
• Communication Skills: Excellent verbal and written communication skills.
• Attention to Detail: Accurate data entry and organizational abilities.
• Problem-Solving: Ability to address client concerns and find solutions.
• Team Player: Willingness to collaborate with colleagues across departments.

This position will allow the successful candidate to learn new skills, work as a team, and build a career.

This job could be perfect for you.

Our company has a full benefits package, including health, dental, and vision. We offer paid holidays, paid vacation days, paid sick days, and a matching 401K plan.

Salary is commensurate with experience and proven ability.

As an EOE/AA employer, our company will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, or veteran or disability status.