Inside Account Manager: Drive Customer Growth

TW Metals; Springfield (MA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid vacation

PTO

401(k)

Tuition reimbursement

Job summary

TW Metals, LLC is a leading global distributor of Specialty Metals and related products, providing full training for new hires. The role focuses on managing assigned accounts, delivering quotations, processing orders, and maintaining exceptional customer service.

You will collaborate with the Territory Manager to grow the customer base and meet budget targets in a dynamic metals market. The position emphasizes relationship-building, organization, and the ability to analyze market needs while

Qualifications

• Undergraduate degree preferred.
• No metal industry or sales experience required; training provided.
• Strong verbal and written communication skills.
• Experience with Microsoft Office, especially Excel and Word.
• Willingness to learn Metalware.
• Good time management and basic math skills.

Responsibilities

• Engages in a high level of customer service thru delivering quotation responses, handling customer discrepancies, receiving and maintaining customer orders while ensuring complete customer satisfaction.
• Develops and sustains effective supplier and customer relationships to assure a competitive position in the marketplace.
• Works closely with the Territory Manager to maintain lists of prospects and potentially new accounts to grow new business and achieve established budget targets.
• Maximizes productivity by effectively planning, organising and managing workload.
• Reviews market analyses to determine customer needs, volume potential, price schedules, and discount rates.
• Communicates with Territory Manager to assist in developing sales campaign to accommodate goals of assigned customers.

Skills

Communication

Time management

Basic math

Education

Undergraduate degree (any field)

Tools

Microsoft Excel

Microsoft Word

Metalware

Job description

TW Metals, LLC is a leading global distributor of Specialty Metals and related products, providing full training for new hires. The role focuses on managing assigned accounts, delivering quotations, processing orders, and maintaining exceptional customer service.

You will collaborate with the Territory Manager to grow the customer base and meet budget targets in a dynamic metals market. The position emphasizes relationship-building, organization, and the ability to analyze market needs while