Inside Account Manager — Customer Lifecycle Champion

AWC, Inc.; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

ESOP

401(K) Match

Medical, Dental and Vision Insurance

Job summary

AWC, Inc. seeks an Inside Account Manager to own the post-purchase order lifecycle from entry to delivery, invoicing, and collections.

You will be the primary post-sale contact, coordinating with internal teams and suppliers to ensure timely, accurate fulfillment and proactive problem solving. The role requires strong attention to detail, commercial awareness, and the ability to coordinate across multiple stakeholders.

Qualifications

• Technical degree or Industrial Distribution degree, or 2+ years in industrial account management.
• Experience in account management, sales, or business development within industrial controls is preferred.
• Excellent communication and interpersonal skills with the ability to build trust.
• Results-oriented mindset with focus on customer satisfaction and relationship-building.
• Proficiency in CRM software and Microsoft Office Suite.
• Team player capable of cross-functional collaboration and after-hours/weekend support if needed.

Responsibilities

• Own the post-purchase order lifecycle from entry through delivery, invoicing, and collections.
• Serve as the primary post-sale contact for customers, ensuring clear communication and proactive problem-solving.
• Coordinate across internal teams and suppliers to keep commitments on track.
• Maintain accurate data and documentation for consistent customer experience.
• Provide timely updates to customers and confirm details upfront.
• Proactively track orders and communicate status changes to customers.

Skills

Technical degree

Industrial distribution degree

2+ years in account management

Excellent communication

CRM software proficiency

Team player

Education

Technical degree

Industrial Distribution degree

Tools

CRM software

Microsoft Office Suite

Job description

AWC, Inc. seeks an Inside Account Manager to own the post-purchase order lifecycle from entry to delivery, invoicing, and collections.

You will be the primary post-sale contact, coordinating with internal teams and suppliers to ensure timely, accurate fulfillment and proactive problem solving. The role requires strong attention to detail, commercial awareness, and the ability to coordinate across multiple stakeholders.