Account Manager

ELLWOOD Texas Forge Houston; Houston (TX); On-site; USD 45,000 - 75,000; Full time

Job summary

Ellwood Texas Forge Houston is seeking an Inside Sales and Customer Service professional to manage quotes and nurture long-term customer relationships. You will serve as the lead point of contact for account management and work closely with cross-functional teams to align on delivery, pricing, and production planning.

The role emphasizes proactive communication, timely order delivery, and collaboration across Engineering, Quality, Manufacturing, and Planning to support fast-paced sales

Qualifications

• Experience in inside sales or business development is preferred.
• Strong communication and presentation skills are required.
• Ability to manage multiple customer accounts and priorities.

Responsibilities

• Handle inside sales and customer service activities from initial quotes to growing relationships.
• Lead as primary contact for customer accounts and issue resolution.
• Collaborate with Supply Chain, Engineering, Quality, Manufacturing, and Planning teams.
• Coordinate sales orders, forecasting, pricing, and production scheduling to meet customer needs.
• Provide timely delivery updates and assist in receivables when needed.

Skills

Inside sales

Customer service

Account management

Relationship building

Job description

Here is what the right person will be doing:

• Position will be responsible for inside sales and customer service, ranging from initial quoting activities to maintaining and growing the business relationship with customers
• Serve as the lead point of contact for all customer Account Management matters
• Build and maintain strong, long-lasting client relationships to understand and support client needs
• Work collaboratively with team members in other functional areas such as Supply Chain, Engineering, Quality, Manufacturing, Business Unit Director and Planning
• Interface with internal personnel regarding sales order planning, forecasting, pricing, engineering/technical issues, production scheduling, and the variety of daily issues related to a fast-paced sales environment
• Ensure the timely and successful delivery of our product according to customer needs and objectives
• Proactively provide customers with delivery updates as necessary
• Assist in the collection of receivables as needed
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Proactively identify and address customer issues (theirs and ours) and escalated as needed
• Develop, follow and maintain/improve standard sales processes
• Follow company and OSHA safety procedures, and bring any safety observations to the attention of the management team

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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