Account & Order Manager — Full Lifecycle Ownership

StaffBuffalo, LLC; Buffalo (NY); Presencial; USD 37.000 - 41.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

PTO / Sick Time

Health, Dental, Vision Insurance

Hybrid opportunities after training

Structured onboarding and training

Ownership of customer accounts and end

Descripción de la vacante

StaffBuffalo, LLC in Buffalo, NY is seeking an Order Management & Account Specialist to own the full order lifecycle from receipt to invoicing. You will act as the primary contact for buyers and coordinate with Sales, Purchasing, and Operations to keep orders accurate and inventory aligned.

The ideal candidate has order management and customer service experience, with a strong eye for detail and process improvement.

Formación

• Experience in customer service, customer success, account management, sales support, or order management, with B2B experience preferred.
• Order management experience involving inventory, allocation, backorders, purchasing coordination, or delivery timelines.
• Experience with ERP or CRM systems and Microsoft Office, especially Excel and Outlook; Dynamics and SalesPad experience is highly valued.
• Manufacturing, distribution, or raw materials industry experience is helpful.
• Strong attention to detail, organization, follow-through, and the ability to manage multiple accounts and shifting priorities.
• Excellent written and verbal communication skills, a proactive problem-solving approach, and the ability to anticipate customer needs.

Responsabilidades

• Own assigned customer accounts and serve as the primary day-to-day contact for purchasing needs, order updates, changes, and expectations.
• Manage the complete purchase order lifecycle from receipt through shipment and invoicing, ensuring accuracy in pricing, quantities, ship dates, logistics, and system records.
• Track backorders, monitor order status, and provide proactive communication to customers while resolving issues before they affect delivery or service.
• Allocate and reallocate inventory based on availability, customer priorities, and changing delivery timelines, while monitoring stock levels and lead times.
• Partner with Sales, Purchasing, and Operations to align material availability with demand, identify supply or logistics risks, and support accurate order execution.
• Maintain order integrity within ERP and CRM systems and contribute practical ideas that improve efficiency, communication, and the overall customer experience.

Conocimientos

Customer service

Account management

Sales support

Order management

Proactive problem-solving

Written and verbal communication

Herramientas

Excel

Outlook

Microsoft Dynamics

SalesPad

ERP systems

CRM systems

Descripción del empleo

StaffBuffalo, LLC in Buffalo, NY is seeking an Order Management & Account Specialist to own the full order lifecycle from receipt to invoicing. You will act as the primary contact for buyers and coordinate with Sales, Purchasing, and Operations to keep orders accurate and inventory aligned.

The ideal candidate has order management and customer service experience, with a strong eye for detail and process improvement.