Inpatient Access & Scheduling Specialist (Evenings/Nights)

Eskenazi Health; Indianapolis (IN); On-site; USD 38,000 - 52,000; Full time

Job summary

Eskenazi Health in Indianapolis seeks a Patient Access Services Specialist (Inpatient; 6p-6a) to register patients, coordinate referrals, and schedule visits for the department. You will manage complex appointments linking clinical visits with consults and ancillary services.

You will verify insurance, explain coverage and obligations, and direct uninsured patients to financial counselors. Strong data entry and teamwork are essential for success.

Qualifications

• High School diploma or equivalent required; associate degree preferred.
• Experience in call center, patient registration or scheduling is required.
• Bachelor’s degree may substitute for one year of work experience.
• Completion of outpatient registration program with 90%+ score is required.
• Must maintain high accuracy on registration quality audits.

Responsibilities

• Schedule patient visits, including new, follow-up, cancellations and rescheduling.
• Gather accurate patient information for records, billing and payer needs.
• Validate data in systems to ensure accurate appointments and master index.
• Explain pre-appointment requirements to patients.
• Educate patients on coverage and potential liabilities; connect to a financial counselor if needed.
• Collaborate with staff across departments to improve patient experience.
• Maintain data accuracy and verify demographics and insurance information.
• Participate in quality improvement processes as requested.
• Follow cash handling policies and procedures.

Skills

Customer service

Data entry

Detail-oriented

Teamwork

Communication

Education

High School Diploma or equivalent

Associate's degree preferred

Bachelor's degree accepted in lieu of experience

Tools

MS Office

Electronic medical records

Office management software

Job description

Eskenazi Health in Indianapolis seeks a Patient Access Services Specialist (Inpatient; 6p-6a) to register patients, coordinate referrals, and schedule visits for the department. You will manage complex appointments linking clinical visits with consults and ancillary services.

You will verify insurance, explain coverage and obligations, and direct uninsured patients to financial counselors. Strong data entry and teamwork are essential for success.