Patient Access Services Specialist (Inpatient; 6p-6a)

Eskenazi Health; Indianapolis (IN); Sur place; USD 38 000 - 52 000; Plein temps

Résumé du poste

Eskenazi Health in Indianapolis seeks a Patient Access Services Specialist (Inpatient; 6p-6a) to register patients, coordinate referrals, and schedule visits for the department. You will manage complex appointments linking clinical visits with consults and ancillary services.

You will verify insurance, explain coverage and obligations, and direct uninsured patients to financial counselors. Strong data entry and teamwork are essential for success.

Qualifications

• High School diploma or equivalent required; associate degree preferred.
• Experience in call center, patient registration or scheduling is required.
• Bachelor’s degree may substitute for one year of work experience.
• Completion of outpatient registration program with 90%+ score is required.
• Must maintain high accuracy on registration quality audits.

Responsabilités

• Schedule patient visits, including new, follow-up, cancellations and rescheduling.
• Gather accurate patient information for records, billing and payer needs.
• Validate data in systems to ensure accurate appointments and master index.
• Explain pre-appointment requirements to patients.
• Educate patients on coverage and potential liabilities; connect to a financial counselor if needed.
• Collaborate with staff across departments to improve patient experience.
• Maintain data accuracy and verify demographics and insurance information.
• Participate in quality improvement processes as requested.
• Follow cash handling policies and procedures.

Connaissances

Customer service

Data entry

Detail-oriented

Teamwork

Communication

Formation

High School Diploma or equivalent

Associate's degree preferred

Bachelor's degree accepted in lieu of experience

Outils

MS Office

Electronic medical records

Office management software

Description du poste

Patient Access Services Specialist (Inpatient; 6p-6a)

26438

Date: Oct 20, 2026

Location: Indianapolis, IN, US, 46202

Organization: HHC

Division: Eskenazi Health

Sub-Division: Hospital

Req ID: 26438

Schedule: Full Time

Shift: Varied (Evenings/Nights)

Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 333-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus including at a network of Eskenazi Health Center sites located throughout Indianapolis.

FLSA Status Non-Exempt

Job Role Summary The Patient Access Services Specialist is dedicated to providing best first impressions for our patients, customers and physicians. The Patient Access Services Specialist is responsible for the registration, referral coordination, and scheduling of visits for the department. This position manages complex appointment scheduling linking clinical visits, consults and ancillary services. Additionally, this position ensures that patients have all the necessary information regarding their coverage and benefits related to their visit, informs patients of their financial obligations, and directs uninsured/underinsured patients to financial counselors. The Patient Access Services Specialist duties also include communications with multiple departments.

We asked Dawn, CEO - Eskenazi Health Center:

Q

What do you enjoy most about your role with Eskenazi Health Primary Care and working with the community?

Hear from our team!

Employee Q&A

We asked Christia , Chief Human Resources Officer:

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Why Eskenazi Health?

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Essential Functions and Responsibilities

• Responsible for the scheduling of patient visits (including new, follow-up, cancellations and rescheduling requests)
• Obtains accurate patient information necessary for medical records, governmental requirements, billing and third-party payer needs
• Validates medical, demographic, insurance and financial data in a timely and courteous manner in appropriate systems to ensure master patient index integrity and creation of accurate appointments
• Explains pre-appointment preparation requirements
• Provides patient education about coverage and liabilities; communicates possible payment obligations and personally connects patients to a financial counselor if needed
• Promotes collaboration and service center success
• Functions as an integrated team member and works collaboratively with other staff and providers across the system to improve patient experience and department efficiency
• Maintains accountability for accuracy of data collected and entered into systems
• Electronically verifies patient's demographic and insurance information
• Participates in quality improvement processes as requested by supervisor/manager
• Follows cash handling policies and procedures

Job Requirements

• High School Diploma or equivalent required plus post-secondary education courses or certification in business, computers, (Word, Excel, etc.) and Office Management
• Associate's degree is preferred
• Minimum one year of experience in call center, patient registration, scheduling, office, banking, customer service or related medical field using computers required
• Bachelor's degree will be accepted in lieu of one year of work experience
• Must complete outpatient registration program and pass with a score of 90% or higher
• Must pass annual competency exams as required
• Must maintain 95% accuracy on registration quality audits

Knowledge, Skills & Abilities

• Demonstrated ability to use PCs (and toggle between multiple applications), MS Office, and general office equipment (i.e. printers, scanners, electronic signature pads, copy machine, multi-line phone, etc.) required
• Excellent keyboarding/data entry skills required
• Detail-oriented and organized, with good analytical and problem solving ability
• Ability to function independently and as a team player in a fast-paced environment
• Strong written and verbal communication skills and excellent spelling

Accredited by The Joint Commission and named as one of Indiana’s best employers by Forbes magazine for two consecutive years and the top hospital in the state for community benefit by the Lown Institute, Eskenazi Health’s programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city’s primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the first verified adult burn center in Indiana and Sandra Eskenazi Mental Health Center, the first community mental health center in Indiana, just to name a few.