Care Access Navigator – Scheduling & Registration

Eskenazi Health; Indianapolis (IN); On-site; USD 25,000 - 33,000; Full time

Job summary

Eskenazi Health in Indianapolis is seeking a Patient Access Services Specialist (Westside) to register patients, coordinate referrals, and schedule visits across departments. You will verify demographics and insurance, explain coverage and potential balances, and connect patients to financial counseling when needed.

You will work with care teams to ensure accurate data and smooth patient flow. This full-time, dayshift role emphasizes accuracy, strong communication, and teamwork within a busy

Qualifications

• Bachelor's degree or 1 year of related medical field experience required.
• High school diploma or equivalent with related coursework accepted.
• Experience in call center, patient registration, scheduling or customer service using computers.

Responsibilities

• Schedule patient visits, including new, follow-up, cancellations, and rescheduling.
• Collect accurate patient information for records, billing and government needs.
• Verify demographics and insurance data to ensure appointment accuracy.
• Explain pre-appointment requirements and potential financial obligations.
• Refer uninsured/underinsured patients to financial counselors as needed.
• Collaborate with multiple departments to improve patient experience and efficiency.

Skills

Call center experience

Patient registration

Scheduling

Customer service

MS Office

Education

Bachelor's degree

Associate's degree preferred

High School Diploma or equivalent

Tools

Word

Excel

Office Management

Job description

Eskenazi Health in Indianapolis is seeking a Patient Access Services Specialist (Westside) to register patients, coordinate referrals, and schedule visits across departments. You will verify demographics and insurance, explain coverage and potential balances, and connect patients to financial counseling when needed.

You will work with care teams to ensure accurate data and smooth patient flow. This full-time, dayshift role emphasizes accuracy, strong communication, and teamwork within a busy