Patient Access & Scheduling Specialist

Marion County Public Health Department; Indianapolis (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

Eskenazi Health in Indianapolis, IN, is seeking a Patient Access Services Specialist (Westside). The role focuses on registration, referral coordination, and scheduling of visits, linking clinical visits with consults and ancillary services.

You will verify patient information, explain coverage and financial obligations, and direct uninsured patients to financial counselors. The position requires a Bachelor's degree or equivalent and prior call center or patient registration experience, with a

Qualifications

• Accredited Bachelor's degree or equivalent required.
• Minimum 1 year in call center, patient registration, scheduling or related medical field.
• High School Diploma or equivalent plus coursework; Associate's degree preferred.

Responsibilities

• Schedule patient visits and manage cancellations and rescheduling.
• Collect accurate patient information for records, billing and payer needs.
• Verify demographics and insurance data to ensure data integrity.
• Educate patients about coverage and liabilities; connect to a financial counselor when needed.
• Collaborate with other staff across the system to improve patient experience.
• Adhere to cash handling policies.

Skills

MS Office

Detail-oriented

Communication

Teamwork

Data entry

Education

Bachelor's degree

Associates degree preferred

Tools

Scheduling software

Electronic Medical Records (EMR)

Billing software

Job description

Eskenazi Health in Indianapolis, IN, is seeking a Patient Access Services Specialist (Westside). The role focuses on registration, referral coordination, and scheduling of visits, linking clinical visits with consults and ancillary services.

You will verify patient information, explain coverage and financial obligations, and direct uninsured patients to financial counselors. The position requires a Bachelor's degree or equivalent and prior call center or patient registration experience, with a