Inn Operations & Guest Experience Lead

Hallson Hospitality; Nashville (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) option

Paid time off

Employee recognition programs

Job summary

Hallson Hospitality is seeking an Assistant General Manager to run day-to-day, on-site operations at the Germantown Inn in Nashville. You will greet arrivals, manage check-ins/outs, and ensure memorable guest experiences while supporting the innkeeper team.

In this independent, hands-on role you will schedule the team, coach for service standards, oversee SOPs, and handle sales/events from first contact to execution. Local candidates preferred for in-person duties.

Qualifications

• Experience in hospitality, hotel, or boutique inn operations preferred.
• Scheduling and sales/events experience a plus.
• Strong written and verbal communication skills.
• Local to Nashville, TN.
• Comfortable learning multiple property management platforms (Guesty, SuiteOp, Conduit).

Responsibilities

• Act as Manager on Duty and main guest contact during shifts.
• Greet guests, manage check-in/check-out, assist with breakfast or touches.
• Create memorable guest moments and coordinate reservations where needed.
• Resolve escalated guest issues with calm, in person, and involve the Director when needed.
• Build weekly schedules for the innkeeper team and coach staff on standards.
• Lead training for new hires and process updates with the team.
• Collaborate on SOPs and monitor team performance with the Director of Guest Experience.
• Ensure rooms are cleaned to Hallson's standard and inspect afterward.
• Report maintenance issues and keep lobby/grounds guest-ready.
• Serve as the main contact for sales and event inquiries and coordinate logistics.

Skills

Guest experience

Operations management

Team leadership

Vendor coordination

Communication

Tools

Guesty

SuiteOp

Conduit

Job description

Hallson Hospitality is seeking an Assistant General Manager to run day-to-day, on-site operations at the Germantown Inn in Nashville. You will greet arrivals, manage check-ins/outs, and ensure memorable guest experiences while supporting the innkeeper team.

In this independent, hands-on role you will schedule the team, coach for service standards, oversee SOPs, and handle sales/events from first contact to execution. Local candidates preferred for in-person duties.