Assistant General Manager

Hallson Hospitality Co.; Nashville, Northern (TN, KY); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Employee recognition

Job summary

Hallson Hospitality Co. in Nashville, TN, is seeking an Assistant General Manager for the Germantown Inn. The role is a hands-on, independent position focused on guest experience, check-in/out, and resolving issues to make stays memorable.

You will oversee guest services, schedule the innkeeper team, train staff, and coordinate events and SOPs with leadership. Local candidates preferred for on-site work in Germantown Inn.

Qualifications

• Experience in hospitality operations preferred.
• Strong guest service orientation and problem solving.
• Ability to work independently with minimal supervision.

Responsibilities

• Act as Manager on Duty and main guest contact during your shift.
• Greet guests, manage check-in/check-out, and assist with breakfast or touches as needed.
• Create memorable guest experiences with celebrations, local recommendations, and reservations.
• Resolve escalated guest issues calmly and in person, involving the Director when needed.
• Lead scheduling and training for innkeeper team and coordinate SOPs.

Skills

Hospitality leadership

Guest relations

Independent work

Scheduling

Tools

Guesty

SuiteOps

Conduit

Job description

The Assistant General Manager runs day-to-day operations at the Germantown Inn and owns the guest experience from start to finish. You'll be the person guests and the innkeeper team turn to — greeting arrivals, handling check-in and check-out, resolving issues on the spot, and finding ways to make every stay memorable. This is a hands-on, independent role for someone who loves hospitality and thrives working on their own.

What You'll Do

Guest Experience

• Act as Manager on Duty, serving as the main point of contact for guests during your shift.
• Greet guests, manage check-in/check-out, and step in for breakfast or other guest touchpoints as needed.
• Create memorable moments — special amenities for celebrations, local recommendations, and hands-on help booking reservations.
• Resolve escalated guest issues calmly and in person, looping in the Director when needed.

Team & Operations

• Serve as the main point of contact for the innkeeper team and build their weekly schedule.
• Coach the team on service and brand standards, and lead training for new hires and process updates.
• Partner with the Director of Guest Experience on SOPs and team performance.

Property Standards

• Confirm the cleaning team arrives and cleans each room to Hallson's standard, and personally inspect rooms afterward.
• Report maintenance issues to the Operations team and walk the lobby and grounds to keep the property guest-ready.

Sales & Events

• Serve as the main point of contact for sales and event inquiries, from first contact through execution.
• Coordinate logistics with the innkeeper team and vendors, and be present for events as needed.

Schedule

This is a salaried, in-person role based on-site at the Germantown Inn — candidates must be local to Nashville. Shifts typically start in the afternoon (around 1–3 PM) and run into the evening; hours flex around events and Inn needs.

What We're Looking For

• A genuine passion for hospitality — someone who loves guests and finding ways to make their stay unforgettable.
• A self-starter who's comfortable working independently and making decisions on the spot; this role runs solo most of the time.
• Strong written and verbal communication skills.
• Experience in hospitality, hotel, or boutique inn operations preferred; scheduling and sales/events experience a plus.
• Comfortable learning multiple technology and property management platforms (e.g., Guesty, SuiteOp, Conduit).
• Local to Nashville, TN.

Compensation & Benefits

• Annual Salary: Based on experience and achievement.
• Paid time off, such as PTO, sick days, and vacation days
• Health, dental, and vision insurance
• Short-term disability insurance
• 401(k) option
• Employee recognition programs