Assistant General Manager

Hallson Hospitality Co; Nashville (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Health, dental, and vision insurance

Short-term disability insurance

401(k) plan

Employee recognition programs

Job summary

Germantown Inn is seeking an Assistant General Manager to run day-to-day operations and own the guest experience from start to finish. You will greet arrivals, manage check-in/check-out, resolve issues on the spot, and craft memorable stays as a hands-on, independent leader.

The role covers guest experience, team operations, property standards, and sales/events, with on-site, in-person duties at the Germantown Inn based in Nashville. Local candidates encouraged to apply.

Qualifications

• Experience in hospitality, hotel, or boutique inn operations preferred; scheduling and sales/events experience a plus.
• Strong communication skills, both written and verbal.
• Self-starter who can work independently and make quick decisions on the spot.

Responsibilities

• Serve as Manager on Duty, primary point of contact for guests during your shift.
• Greet guests, handle check-in/check-out, and support breakfast or other touchpoints as needed.
• Coach the innkeeper team on service and brand standards; lead training for new hires.
• Coordinate sales and event inquiries from first contact through execution; attend events as needed.

Skills

Hospitality experience

Independent / self-starter

Strong written and verbal comms

Scheduling & events experience

Tools

Guesty

SuiteOp

Conduit

Job description

The Assistant General Manager runs day-to-day operations at the Germantown Inn and owns the guest experience from start to finish. You'll be the person guests and the innkeeper team turn to - greeting arrivals, handling check-in and check-out, resolving issues on the spot, and finding ways to make every stay memorable. This is a hands-on, independent role for someone who loves hospitality and thrives working on their own.

What You'll Do

Guest Experience

• Act as Manager on Duty, serving as the main point of contact for guests during your shift
• Greet guests, manage check-in/check-out, and step in for breakfast or other guest touchpoints as needed
• Create memorable moments - special amenities for celebrations, local recommendations, and hands-on help booking reservations
• Resolve escalated guest issues calmly and in person, looping in the Director when needed

Team & Operations

• Serve as the main point of contact for the innkeeper team and build their weekly schedule
• Coach the team on service and brand standards, and lead training for new hires and process updates
• Partner with the Director of Guest Experience on SOPs and team performance

Property Standards

• Confirm the cleaning team arrives and cleans each room to Hallson's standard, and personally inspect rooms afterward
• Report maintenance issues to the Operations team and walk the lobby and grounds to keep the property guest-ready

Sales & Events

• Serve as the main point of contact for sales and event inquiries, from first contact through execution
• Coordinate logistics with the innkeeper team and vendors, and be present for events as needed

Schedule

This is a salaried, in-person role based on-site at the Germantown Inn - candidates must be local to Nashville. Shifts typically start in the afternoon (around 1-3 PM) and run into the evening; hours flex around events and Inn needs.

What We're Looking For

• A genuine passion for hospitality - someone who loves guests and finding ways to make their stay unforgettable
• A self-starter who's comfortable working independently and making decisions on the spot; this role runs solo most of the time
• Strong written and verbal communication skills
• Experience in hospitality, hotel, or boutique inn operations preferred; scheduling and sales/events experience a plus
• Comfortable learning multiple technology and property management platforms (e.g., Guesty, SuiteOp, Conduit)
• Local to Nashville, TN

Benefits

Compensation & Benefits

• Annual Salary: Based on experience and achievement
• Paid time off, such as PTO, sick days, and vacation days
• Health, dental, and vision insurance
• Short-term disability insurance
• 401(k) option
• Employee recognition programs