Hospitality Operations Lead — Events & Guest Experience

FOOD HALL MANAGEMENT LLC; Nashville (TN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

Paid Time Off

401(k) eligibility after 1 year

Job summary

FOOD HALL MANAGEMENT LLC in Nashville, TN is seeking an Operations Manager to oversee daily operations of Assembly Hall, ensuring outstanding guest service, smooth floors, and team accountability. This hands-on role emphasizes leadership on the floor and a commitment to operational excellence across multiple food and beverage outlets.

You will supervise event setups, private functions, and stall collaborations, while coaching staff to uphold hospitality standards, managing labor, and maintaining

Qualifications

• 4+ years of food & beverage management experience; high-volume or multi-unit experience strongly preferred.
• Event operations experience is a plus.
• Bar management experience is a plus.
• Strong communication and organizational skills.
• Fun, energetic, and passionate about hospitality and guest experience.
• Ability to thrive in a fast-paced, event-driven environment with multiple priorities.
• Manager Food Handler’s and Alcohol Service Certifications are required (or the ability to obtain them upon hire).
• Ability to stand for extended periods and lift at least 50 lbs.

Responsibilities

• Lead front-of-house operations, ensuring smooth, efficient, and memorable guest experiences.
• Oversee the setup, service, and breakdown of private events, ensuring flawless execution and guest satisfaction.
• Act as the client-facing operational lead during events — welcoming hosts, addressing concerns, and meeting expectations.
• Support and coach team members to uphold hospitality standards.
• Perform opening and closing duties, including venue walkthroughs and bar setup.
• Oversee labor management, scheduling, and inventory controls.
• Maintain accountability for service, cleanliness, and sanitation across the hall.
• Collaborate with leadership and stall operators to meet food, beverage, and entertainment standards.
• Jump in where needed on the floor — resolving issues, engaging with guests, and supporting the team.
• Support additional projects and initiatives as assigned.

Skills

Leadership

Guest service

Communication

Organizational skills

Team coaching

Problem solving

Education

Manager Food Handler’s Certification

Alcohol Service Certification

Job description

FOOD HALL MANAGEMENT LLC in Nashville, TN is seeking an Operations Manager to oversee daily operations of Assembly Hall, ensuring outstanding guest service, smooth floors, and team accountability. This hands-on role emphasizes leadership on the floor and a commitment to operational excellence across multiple food and beverage outlets.

You will supervise event setups, private functions, and stall collaborations, while coaching staff to uphold hospitality standards, managing labor, and maintaining