Injection Molding Field Service Technician

ENGEL North America; Nebraska; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k with match

PTO

Life Insurance

Disability insurance

Per diem travel

Job summary

ENGEL North America is seeking a Service Technician to perform on-site installation and servicing of injection molding equipment at customer sites, with opportunities to train customers and provide technical support. The role emphasizes troubleshooting across electrical, mechanical, hydraulic and software components, and requires strong communication skills.

Field travel, vehicle program benefits, per diem, and comprehensive insurance packages are provided.

Qualifications

• 5+ Years in Injection Molding troubleshooting or processing or prior experience as a Field Service Injection Molding Technician/Service Engineer
• Knowledge of blueprints and schematics to troubleshoot electrical/electronic, hydraulic, and mechanical systems
• Experience with injection molding machines, well rounded skill set in electrical, mechanical, hydraulic, computer and able to provide basic training for customers and employees
• Knowledge of injection molding process
• Ability to troubleshoot problems systematically
• Knowledge of microprocessor programming
• Knowledgeable in materials such as PET, Polypropylene, Polyethylene, Styrene and other common materials
• Excellent communication and interpersonal skills and strong customer service orientation
• Tact and diplomacy, i.e., must possess the ability to handle difficult or unhappy customers
• Dedicated team player with a positive attitude.
• Familiarity with ENGEL machines and robots is preferred
• Uses internal resources efficiently to resolve customer issues expeditiously and correctly
• Able to work independently with minimal back office (engineering, spare parts, phone/technical support.)

Responsibilities

• Troubleshoots and repairs injection molding machines and robots, including conducting tests and inspections on all mechanical, hydraulic, pneumatic, electrical, and electronic or software components including calibrations to optimize performance.
• Performs all safety checks on equipment.
• Educates customers on equipment and instructs on proper operation.
• Manages resolution of customer issues, including order and installation of replacements parts as necessary.
• Orders replacement parts with diagnoses of problems with control systems and develops an organized approach to solving machine problems and repairs/replaces parts as required.
• Instructs other Service Technicians and/or customer operators on the maintenance and safe operations of injection molding systems.
• Communicates on an ongoing basis with Central Service/Manufacturing/Parts Center to obtain answers to problems encountered in the field.
• Provides written reports on a regular basis to the Service Manager.

Skills

Troubleshooting

Electrical systems

Mechanical systems

Customer training

Communication

Problem solving

Education

High School Diploma

Associate/Bachelor degree preferred

Tools

Injection molding machines

Job description

ENGEL North America is seeking a Service Technician to perform on-site installation and servicing of injection molding equipment at customer sites, with opportunities to train customers and provide technical support. The role emphasizes troubleshooting across electrical, mechanical, hydraulic and software components, and requires strong communication skills.

Field travel, vehicle program benefits, per diem, and comprehensive insurance packages are provided.