Infusion Guide: Insurance & Intake Coordinator

My Local Infusion; Holyoke (MA); Hybrid; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Disability coverage

401(k) — with matching

15 Days PTO

Parental leave

Career development opportunities

Job summary

Local Infusion is seeking an Insurance & Intake Coordinator—an “Infusion Guide”—to elevate patient care in our Holyoke, MA infusion center. This full-time, onsite role includes authorizations, financial counseling, and high-quality patient service with a 8:00am–4:30pm schedule, Monday–Friday.

Ideal candidates will have healthcare experience, prior infusion exposure, and strong insurance pre-authorizations. We offer comprehensive benefits and a clear training plan to support growth in a

Qualifications

• Healthcare experience required.
• Insurance pre-authorization experience preferred.
• Experience reading medical charts an asset.
• Familiarity with EHR systems preferred.
• Knowledge of medical terminology.

Responsibilities

• Handle all aspects of the infusion referral process; obtaining authorizations, financial counseling, benefit investigation.
• Liaison with referring providers to obtain documentation necessary for treatment, and communicate status of their patients.
• Communicate referral process and status to patients in a customer-centric way.
• Openly communicate with referring/prescribing providers.
• Assist in maintaining medical inventory and office supplies.
• Dedicated 6 week training plan to help you succeed in your role.

Skills

Insurance pre-authorization

Reading medical charts

Medical terminology

Electronic Health Records (EHR)

Healthcare experience

Customer service

Job description

Local Infusion is seeking an Insurance & Intake Coordinator—an “Infusion Guide”—to elevate patient care in our Holyoke, MA infusion center. This full-time, onsite role includes authorizations, financial counseling, and high-quality patient service with a 8:00am–4:30pm schedule, Monday–Friday.

Ideal candidates will have healthcare experience, prior infusion exposure, and strong insurance pre-authorizations. We offer comprehensive benefits and a clear training plan to support growth in a