Infusion Center Patient Concierge & Front Desk

hhccareers; Windham (CT); On-site; USD 35,000 - 45,000; Full time

Job summary

Hartford HealthCare, Connecticut’s leading health network, is seeking an Office Coordinator/Front Desk Assistant for our Infusion Center. You will greet patients, register arrivals, answer calls, and help coordinate care to promote a positive patient experience.

The ideal candidate has a high school diploma, at least two years in a fast-paced medical office, Epic experience preferred, and solid knowledge of insurance and Microsoft Office.

Qualifications

• High school diploma or equivalent.
• 2 years experience in a fast-paced medical office.
• Epic experience preferred.
• Strong working knowledge of insurance requirements.
• Solid working knowledge of Microsoft Office software.

Responsibilities

• Greet and register arriving patients.
• Answer incoming calls promptly and professionally, evaluate priority, and direct calls accordingly.
• Schedule new patient appointments and inform patients of preparation requirements.
• Review daily appointment confirmations for accurate scheduling and communications.
• Collect co-payments and explain billing policies.

Skills

Customer service

Phone etiquette

Scheduling

Billing

Education

High school diploma or equivalent

Tools

Epic

Microsoft Office

Job description

Hartford HealthCare, Connecticut’s leading health network, is seeking an Office Coordinator/Front Desk Assistant for our Infusion Center. You will greet patients, register arrivals, answer calls, and help coordinate care to promote a positive patient experience.

The ideal candidate has a high school diploma, at least two years in a fast-paced medical office, Epic experience preferred, and solid knowledge of insurance and Microsoft Office.