Patient Representative - Oncology

Hartford HealthCare; Windham (CT); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive benefits program

Career development opportunities

Job summary

Hartford HealthCare is looking for an Office Coordinator/Front Desk Assistant for its Infusion Center in Willimantic. The role involves providing exceptional customer service and efficiently handling patient interactions. Candidates should have a high school diploma and at least two years of experience in a fast-paced medical setting.

Epic experience is preferred and knowledge of insurance requirements is essential. Hartford HealthCare offers a comprehensive benefits program focused on work/life balance and career growth.

Qualifications

• High school diploma or equivalent.
• 2 years of experience in a fast-paced medical office.
• Epic experience preferred.

Responsibilities

• Warmly greets and registers arriving patients.
• Answers incoming calls promptly and directs calls appropriately.
• Schedules new patient appointments accurately.

Skills

Customer service

Insurance knowledge

Microsoft Office

Medical terminology

Education

High school diploma or equivalent

Tools

Epic

Job description

Location Detail: 5 Founders St Willimantic (10304)

Shift Detail: Monday-Friday

Work where every moment matters.

Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

The Hartford HealthCare Cancer Institute focuses on offering our cancer patients an unparalleled network of coordinated services– all under one roof. Our system of care includes a truly integrated team with the most talented, experienced, and compassionate caregivers and physicians, backed by the latest cutting‑edge technology.

Responsibilities

The Office Coordinator/Front Desk Assistant in our Infusion Center is responsible for providing outstanding and professional customer service to ensure efficiency and promote a positive patient experience. Responsibilities include but, are not limited to:

• Warmly greets and registers arriving patients
• Answers incoming calls promptly and professionally, evaluates priority, and directs calls appropriately according to urgency and subject matter
• Schedules new patient appointments accurately, and informs patients of essential preparation requirements prior to visit
• Reviews daily report of appointment confirmations to ensure accurate schedule and appropriate communications with patients
• Collects co‑payments and office charges as needed and explains office payment billing policies to patients

Qualifications

Education

High school diploma or equivalent

Experience

• 2 year’s Experience in a fast‑paced medical office
• Epic experience preferred.
• Strong working knowledge of insurance requirements
• Solid working knowledge of Microsoft Office software.
• Basic working knowledge of medical terminology.

We take great care of careers. With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.