Infusion Care Scheduler & Referrals Coordinator

Hugh Chatham Health; Charlotte (NC); Hybrid; USD 29,000 - 43,000; Full time

Benefits offered by this job

Paid Time Off

Health and welfare benefits

Educational Assistance Program

Job summary

Advocate Health in Charlotte, NC is seeking a Referral Coordinator to manage patient referrals, coordinate with referring practices, and ensure timely authorizations and scheduling of procedures.

The role requires a High School Diploma or GED, strong customer service, and knowledge of Insurance coverage; remote work will be offered after training. This full-time position offers a comprehensive benefits package.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Thorough understanding of Insurance coverage (FSC/Coverage/Plan types) and Medical Necessity policies preferred.
• Knowledge of medical records software preferred.
• Customer service experience required.

Responsibilities

• Completes referrals for patients and coordinates with referring and receiving practices and/or departments.
• May coordinate and prepare financial estimates for patients.
• Obtains all authorizations needed.
• Directs patients to providers in their insurance plan.
• Reviews benefits and educates patient on insurance coverage.
• Coordinates and schedules surgical procedures, diagnostic testing, or other services within various departments with internal and ancillary providers.
• Reviews schedules and confirms schedules are accurate and time is properly allocated.
• Follows up on all referrals to ensure no care gaps.

Skills

Customer service

Insurance coordination

Referral processing

Scheduling

Education

High School Diploma or GED

Tools

Medical records software

Job description

Advocate Health in Charlotte, NC is seeking a Referral Coordinator to manage patient referrals, coordinate with referring practices, and ensure timely authorizations and scheduling of procedures.

The role requires a High School Diploma or GED, strong customer service, and knowledge of Insurance coverage; remote work will be offered after training. This full-time position offers a comprehensive benefits package.