Remote Care Coordination Specialist

Hugh Chatham Health; Rural Hall (NC); Remote; USD 29,000 - 43,000; Full time

Job summary

Advocate Health in North Carolina is seeking a full-time Call Center Administrator to process referrals, coordinate with practices, and manage insurance authorizations.

This role requires a High School Diploma or GED, computer skills, and customer service experience. The position offers a remote schedule (8 am–5 pm, Monday–Friday) with a pay range of $20.80–$31.20 per hour and benefits eligibility.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Thorough understanding of Insurance coverage and Medical Necessity policies.
• Customer service experience required.
• Knowledge of medical records software preferred.

Responsibilities

• Completes referrals for patients and coordinates with referring and receiving practices.
• May coordinate and prepare financial estimates for patients.
• Obtains all authorizations needed.
• Directs patients to providers in their insurance plan.
• Reviews benefits and educates patient on insurance coverage.
• Coordinates and schedules surgical procedures, diagnostic testing, or other services within various departments with internal and ancillary providers.
• Reviews schedules and confirms schedules are accurate and time is properly allocated.
• Follows up on all referrals to ensure no care gaps.

Skills

Customer service

Computer skills

Insurance coverage knowledge

Medical necessity policies

Education

High School Diploma or GED

Tools

Medical records software

Job description

Advocate Health in North Carolina is seeking a full-time Call Center Administrator to process referrals, coordinate with practices, and manage insurance authorizations.

This role requires a High School Diploma or GED, computer skills, and customer service experience. The position offers a remote schedule (8 am–5 pm, Monday–Friday) with a pay range of $20.80–$31.20 per hour and benefits eligibility.