Infusion Scheduling & Care Coordination Specialist

271 Atrium Health Specialty Network, Inc; Charlotte (NC); Hybrid; USD 29,000 - 43,000; Full time

Benefits offered by this job

Health benefits

Paid Time Off

Retirement plan with employer match

Educational Assistance

Flexible Spending Accounts

Job summary

Advocate Health is seeking an Administrative Assistant in Charlotte, NC for Infusion Operations: Administration. This full-time role involves processing referrals, coordinating with practices, obtaining authorizations, and guiding patients to the correct providers.

Requires a High School Diploma or GED, computer experience, and strong customer service. Remote work may be offered after training, with comprehensive benefits and opportunities for growth.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Thorough understanding of Insurance coverage and Medical Necessity policies preferred.
• Knowledge of medical records software preferred.
• Customer service experience required.

Responsibilities

• Completes referrals for patients and coordinates with referring and receiving practices and/or departments.
• May coordinate and prepare financial estimates for patients.
• Obtains all authorizations needed.
• Directs patients to providers in their insurance plan.
• Reviews benefits and educates patient on insurance coverage.
• Coordinates and schedules surgical procedures, diagnostic testing, or other services within various departments with internal and ancillary providers.
• Reviews schedules and confirms schedules are accurate and time is properly allocated.
• Follows up on all referrals to ensure no care gaps.

Skills

Customer service experience

Understanding of Insurance coverage

Strong communication

Education

High School Diploma or GED

Tools

Medical records software

Job description

Advocate Health is seeking an Administrative Assistant in Charlotte, NC for Infusion Operations: Administration. This full-time role involves processing referrals, coordinating with practices, obtaining authorizations, and guiding patients to the correct providers.

Requires a High School Diploma or GED, computer experience, and strong customer service. Remote work may be offered after training, with comprehensive benefits and opportunities for growth.