Care Coordination & Scheduling Specialist — Remote

273 Atrium Health North Market Network, LLC; Rural Hall (NC); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Health and welfare benefits (medical,

Paid Time Off

Retirement plans with employer match

Job summary

Advocate Health's Call Center is seeking a detail-oriented coordinator to manage patient referrals and coordinate with referring practices. The role includes obtaining authorizations, guiding patients to in-network providers, and explaining insurance coverage and benefits.

The position requires a high school diploma or GED, computer experience, and customer service background. Knowledge of medical records software is preferred, with competitive benefits and full-time hours from 8 am to 5 pm.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Thorough understanding of Insurance coverage (FSC/Coverage/Plan types) and Medical Necessity policies preferred.
• Knowledge of medical records software preferred.
• Customer service experience required.

Responsibilities

• Completes referrals for patients and coordinates with referring and receiving practices and/or departments.
• May coordinate and prepare financial estimates for patients.
• Obtains all authorizations needed.
• Directs patients to providers in their insurance plan.
• Reviews benefits and educates patient on insurance coverage.
• Coordinates and schedules surgical procedures, diagnostic testing, or other services within various departments with internal and ancillary providers.
• Reviews schedules and confirms schedules are accurate and time is properly allocated.
• Follows up on all referrals to ensure no care gaps.

Skills

Customer service

Computer skills

Insurance knowledge

Education

High School Diploma or GED

Tools

Medical records software

Job description

Advocate Health's Call Center is seeking a detail-oriented coordinator to manage patient referrals and coordinate with referring practices. The role includes obtaining authorizations, guiding patients to in-network providers, and explaining insurance coverage and benefits.

The position requires a high school diploma or GED, computer experience, and customer service background. Knowledge of medical records software is preferred, with competitive benefits and full-time hours from 8 am to 5 pm.