Infrastructure Technician

Boyne Mountain Resort; Boyne Falls (MI); Presencial; USD 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Ski passes

Golf passes

Waterpark passes

Food discounts

Beverage discounts

Retail discounts

Daycare

Descripción de la vacante

Boyne Mountain Resort is hiring an Infrastructure Technician to provide technology and infrastructure support across Boyne Mountain, Boyne Country Sports, and the BOYNE reservations team. The role blends hands-on field work with helpdesk duties, with primary duties at Boyne Mountain and occasional travel to other Boyne locations in Michigan.

The position requires independent workload management, equipment readiness, and proactive problem solving, with an emphasis on service quality for a resort

Formación

• Must be 18+ with HS diploma or GED.
• Must have valid driver's license.
• Self-motivated with strong ownership of daily tasks.
• Strong interpersonal and communication skills.
• Comfortable using basic hand tools; troubleshooting instincts.
• Audio/video knowledge is a plus; training provided.
• Ability to work some nights, weekends, holidays, and overtime.
• Able to work outdoors in all weather and lift up to 50 lbs.
• Occasional travel to other BOYNE locations in Michigan in needed.

Responsabilidades

• Maintain voice, data, and TV cabling (indoor/outdoor); repair or replace wiring as needed.
• Provide helpdesk support to resort team members; log and resolve tickets.
• Perform morning system checks on WiFi, guest room systems, digital signage, and LED signage.
• Support guest room issues (TV, phone, internet).
• Troubleshoot and repair end-user devices: phones, TVs, printers, cameras, RFID gates, ticket printers.
• Plan daily/weekly workload independently with proper tools.
• Document solutions for end-user education and reference.
• Handle seasonal rotation of POS hardware and inventory of tools.
• Participate in IT projects as directed by IT management.
• Coordinate with vendor support to resolve complex problems.
• Develop ways to streamline processes.
• Additional tasks as assigned by supervisor.

Conocimientos

Interpersonal skills

Communication

Self-motivated

Ownership

Educación

High school diploma or GED

Herramientas

Basic hand tools

Ladders

Descripción del empleo

Overview

An immediate opening for a full-time, year-round position in the Information Technology department is available. As an Infrastructure Technician, you are responsible for providing technology and infrastructure support to Boyne Mountain Resort, Boyne Country Sports, and BOYNE reservations team members across all three properties. You will split your time between hands‑on field work and helpdesk support, working independently to manage your daily workload. Primary location is Boyne Mountain Resort, with occasional travel to other BOYNE locations as needed. As a Boyne Mountain team member, there are so many awesome perks for you to take advantage of, such as:

• ski passes
• golf passes
• waterpark passes
• discounts for food
• beverages
• retail
• daycare
• and so much more!

Responsibilities

Including but not limited to:

• Maintaining voice, data, and TV cabling infrastructure (indoor and outdoor); repairing or replacing defective wiring; installing and terminating wiring to support renovation, relocation, or new construction
• Providing helpdesk support to resort team members — troubleshooting, logging, and resolving tickets in a timely manner
• Performing morning system checks on key resort technology including WiFi access points, Sonifi guest room systems across all three properties, digital marketing channels, and LED signage
• Providing support for guest room issues including but not limited to: TV, phone, and internet
• Troubleshooting, diagnosing, and repairing or replacing various systems including: end user phones, TVs, printers, security cameras, digital signage, cell boosters, team member cell phones, digital music, speakers, RFID gates, ticket printers, and any other resort technology
• Planning and organizing daily and weekly workload independently — arriving prepared with the right tools and materials for each job
• Providing current and new users with basic instruction and documenting solutions for both end user education and technical reference
• Performing seasonal rotation of POS hardware and related equipment configurations; maintaining an inventory of tools and equipment
• Working on IT-related projects as directed by IT management
• Using vendor support to resolve difficult problems
• Developing innovative ways to improve and/or streamline current processes
• May be assigned additional tasks by supervisor

Qualifications

This position may be for you if:

• You are at least 18 years old and have achieved a high school diploma or GED
• You possess a valid driver's license
• You are self-motivated and take ownership of your work — you plan your day, show up prepared, and follow through without needing step‑by‑step direction
• You take pride in doing jobs right the first time and hold yourself to a high standard
• You have strong interpersonal and communication skills and work well with others
• You are comfortable with basic hand tools and have general troubleshooting instincts
• Audio/video knowledge is a plus but not required — we will train the right person
• You are available to work some nights, weekends, holidays, and occasional overtime
• You are able to work outdoors in all types of weather conditions
• You are able to regularly lift and/or move 10 pounds; frequently lift and/or move up to 25 pounds; and occasionally lift and/or move up to 50 pounds, and use ladders as needed
• You are able to occasionally travel to various BOYNE locations in Michigan