Resort IT Infrastructure Technician – Field & Helpdesk

Boyne Resorts

Boyne Falls (MI)

On-site

USD 45,000 - 70,000

Full time

3 days ago

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Benefits offered by this job

Ski passes

Golf passes

Waterpark passes

Discounts on food and beverages

Job summary

Boyne Resorts is seeking an Infrastructure Technician for a full-time, year-round IT role serving Boyne Mountain Resort, Boyne Country Sports, and BOYNE reservations across the properties. The position mixes hands-on field work with helpdesk support, with the primary location at Boyne Mountain and occasional travel to other BOYNE locations.

You will manage voice, data, and TV cabling, support guest room tech, and assist with IT projects, ensuring reliable operations for resort teams.

Qualifications

High school diploma or GED required.
Valid driver's license required.
Ability to lift up to 50 pounds and work outdoors in various weather.

Responsibilities

Maintain voice, data, and TV cabling infrastructure indoors and outdoors.
Provide helpdesk support and log/resolve tickets promptly.
Run morning system checks on WiFi, guest room systems, digital signage, and LED displays.
Support guest room issues including TV, phone, and internet.
Troubleshoot and repair end-user devices, printers, cameras, and other resort tech.
Plan daily/weekly workload and arrive prepared with tools.
Document solutions for end-user education and technical reference.
Assist with seasonal rotation of POS hardware and inventory.
Contribute to IT projects and coordinate with management.
Use vendor support to resolve complex problems and improve processes.