Resort IT Infrastructure Pro - Field & Helpdesk Tech

Boyne Mountain Resort; Boyne Falls (MI); Presencial; USD 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Ski passes

Golf passes

Waterpark passes

Food discounts

Beverage discounts

Retail discounts

Daycare

Descripción de la vacante

Boyne Mountain Resort is hiring an Infrastructure Technician to provide technology and infrastructure support across Boyne Mountain, Boyne Country Sports, and the BOYNE reservations team. The role blends hands-on field work with helpdesk duties, with primary duties at Boyne Mountain and occasional travel to other Boyne locations in Michigan.

The position requires independent workload management, equipment readiness, and proactive problem solving, with an emphasis on service quality for a resort

Formación

• Must be 18+ with HS diploma or GED.
• Must have valid driver's license.
• Self-motivated with strong ownership of daily tasks.
• Strong interpersonal and communication skills.
• Comfortable using basic hand tools; troubleshooting instincts.
• Audio/video knowledge is a plus; training provided.
• Ability to work some nights, weekends, holidays, and overtime.
• Able to work outdoors in all weather and lift up to 50 lbs.
• Occasional travel to other BOYNE locations in Michigan in needed.

Responsabilidades

• Maintain voice, data, and TV cabling (indoor/outdoor); repair or replace wiring as needed.
• Provide helpdesk support to resort team members; log and resolve tickets.
• Perform morning system checks on WiFi, guest room systems, digital signage, and LED signage.
• Support guest room issues (TV, phone, internet).
• Troubleshoot and repair end-user devices: phones, TVs, printers, cameras, RFID gates, ticket printers.
• Plan daily/weekly workload independently with proper tools.
• Document solutions for end-user education and reference.
• Handle seasonal rotation of POS hardware and inventory of tools.
• Participate in IT projects as directed by IT management.
• Coordinate with vendor support to resolve complex problems.
• Develop ways to streamline processes.
• Additional tasks as assigned by supervisor.

Conocimientos

Interpersonal skills

Communication

Self-motivated

Ownership

Educación

High school diploma or GED

Herramientas

Basic hand tools

Ladders

Descripción del empleo

Boyne Mountain Resort is hiring an Infrastructure Technician to provide technology and infrastructure support across Boyne Mountain, Boyne Country Sports, and the BOYNE reservations team. The role blends hands-on field work with helpdesk duties, with primary duties at Boyne Mountain and occasional travel to other Boyne locations in Michigan.

The position requires independent workload management, equipment readiness, and proactive problem solving, with an emphasis on service quality for a resort