Rentals Technician

Boyne Resorts; Bridgton (ME); Hybrid; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free season pass

Discounted dependent passes

Discounts on food, retail, lodging, &=

Discounted ski/snowboard lessons and 2

Pro Deal and discounts on clothing and

Job summary

Sugarloaf Mountain Corporation is seeking Rental Technicians to fit and rent boots, skis, and snowboards, ensuring guests are equipped for a safe, fun day on the mountain. You will operate the rental shop's scanning system, assist with inventory and guest questions, and provide friendly service at Pleasant Mountain.

The role requires standing, lifting 25 lbs+, and a cheerful, patient approach during busy weekends and holidays.

Qualifications

• Must be at least 16 years old.
• Basic computer skills required.
• Experience in customer service is desirable.
• Ability to lift 25+ lbs unassisted.
• Must stand/walk for extended periods and work weekends/holidays.

Responsibilities

• Provide boot fitting, binding settings, and ski/snowboard fitting for customers.
• Demonstrate binding operation to customers.
• Assist guests with equipment and rentals; answer questions.
• Perform daily opening/closing duties and shop cleanliness.
• Maintain inventory and operate the rental scanning system.

Skills

Customer service

Multitasking

Guest service

Basic computer skills

Inventory management

Job description

Overview

The Rental Technician is responsible for fitting and renting boots, skis, and snowboards—all with a welcoming smile and a focus on guest satisfaction. This role ensures every guest is properly equipped for a safe and fun experience on the mountain. Technicians use the rental shop's scanning system to check equipment in and out, helping maintain accurate inventory and efficient gear management. They also answer guest questions and provide helpful information about Pleasant Mountain. Full-time, part-time and temporary positions are available for Rental Technicians. Team members must be available to work on specified days during the busiest times of the season, which include weekends and holidays.

Responsibilities

• Provide personalized boot fitting, binding settings, and fit skis and snowboards for customers.
• Demonstrate to the customer how the bindings work.
• Must kneel and stand repeatedly while boot fitting and assisting guests with equipment.
• Perform general maintenance and repair equipment.
• Complete daily opening, cleaning, and closing duties as assigned.
• Handle questions and concerns from customers.
• Assist customers with their rentals and sell rental packages when applicable.
• Encourage a positive atmosphere in the rental shop for guests and employees alike. Welcome everyone with a smile!

Qualifications

• Must be at least 16 years old.
• Have basic computer skills.
• Previous experience in dealing with the public and providing customer service is desired.
• Ability to lift 25+ lbs unassisted.
• Extended periods of standing and walking.
• Able to remain calm, cool and collected under pressure.
• Multitasking and guest service skills.
• Daily inventory management experience.
• Flexible availability during the ski season (including weekends, evenings and holidays).

What We Offer

• Free season pass for skiing and snowboarding at all Boyne Resorts locations.
• Discounted dependent passes.
• Discounts on food, retail, lodging, and resort activities.
• Discounted ski/snowboard lessons and rentals.
• Pro Deal and discounts on clothing and equipment from participating outdoor brands.